Is there a way to have an agent choose whether they want to press # to accept a call on an individual basis when they log in? Also, the faq mentions that you can play an optional message to the agent before they press '#', how is this performed? The queue message seems to play AFTER they press the '#'. Thanks, Jon.
Jon Gabrielson wrote:> Is there a way to have an agent choose whether they want > to press # to accept a call on an individual basis when they log in? > Also, the faq mentions that you can play an optional message > to the agent before they press '#', how is this performed? The > queue message seems to play AFTER they press the '#'. > > > Thanks, > > > Jon.Go read the wiki. You answer is there. Actually, if you read the sample config..you answer is also there. -Matthew