So this is what i've done so far... my extconfig.conf looks like this [settings] ;example => odbc,asterisk,alttable ;iaxusers => odbc,asterisk ;iaxpeers => odbc,asterisk sipusers => mysql,voip,sip sippeers => mysql,voip,sip voicemail => mysql,voip,voicemail extensions => mysql,voip,extensions -------------------- and my extensions.conf has the following lines in it. [outgoing] switch => Realtime/outgoing@extensions [asterisk1] switch => Realtime/sip@extensions include => outgoing ------------------------------- so now i'm trying to get calls to work correctly, and when a incoming call comes in it gives this error Mar 23 20:09:18 DEBUG[27067]: res_config_mysql.c:117 realtime_mysql: MySQL RealTime: Retrieve SQL: SELECT * FROM sip WHERE name '5625551212' Mar 23 20:09:18 DEBUG[27067]: res_config_mysql.c:605 mysql_reconnect: MySQL RealTime: Everything is fine. Mar 23 20:09:18 DEBUG[27067]: db.c:177 ast_db_get: Unable to find key '5625551212' in family 'SIP/Registry' i'm stumped i'm not sure why the phone won't register.