asterisk users - Mar 2005 - Asterisk retains DTMF Control Even whenan External IVR System is dialed

Eric Wrote:
-----------
The trick is not to use options you don't understand.  "show
application
dial" will show you what the t and T options are for. 
Most people use the transfer feature of their phone, rather than using
the T/t hack on the Dial line.

Sounds like you are using CVS-HEAD and so will have to configure stuff
in /etc/asterisk/features.conf.

/Snip/

Eric,

Thanks for the pointers. Here is my Features.conf where I have tried my
best to use Asterisk to give away control. I have enabled ## as the
combination key for Asterisk (in quick succession) to retain control,
but otherwise ignore the key presses.

What is your sggestion for the dial command? Removing the ',Tt' did not
hel either.
Shall I add back 'Answer' as the first pripority before the
'Dial'?

; features.conf 
[general]
xfersound = beep               ; to indicate an attended transfer is
complete 
;xferfailsound = beeperr        ; to indicate a failed transfer 
adsipark = yes                 ; if you want ADSI parking announcements 
pickupexten = *8               ; Configure the pickup extension.
Default is *8 
featuredigittimeout = 500      ; Max time (ms) between digits for 
                               ; feature activation.  Default is 500 
parkext => 700                  ; What ext. to dial to park
parkpos => 701-720              ; What extensions to park calls on
context => parkedcalls          ; Which context parked calls are in
parkingtime => 45               ; Number of seconds a call can be parked
for 
                                ; (default is 45 seconds)
;transferdigittimeout => 3      ; Number of seconds to wait between
digits when transfering a call
;courtesytone = beep            ; Sound file to play to the parked
caller 
                                ; when someone dials a parked call
[featuremap] 
;blindxfer => #1                ; Blind transfer 
blindxfer => ##                ; Blind transfer 
disconnect => *0               ; Disconnect 
automon => *1                  ; One Touch Record 
atxfer => *2                   ; Attended transfer 

-----Original Message-----
> I am using Asterisk 1.06 Stable.
> 
> When I dial my Mobile Number to check Voice Mail or my Bank Account 
> Phone Access Number, the IVR System on the other end asks me to enter
> *2378 to transfer to an attendant.
> 
> But When I press *2378, Asterisk tells me that it cannot transfer the 
> calls and gives an error on CLI saying Extension '' does not exist
in
> the dial plan.
> 
> What is the trick to make Asterisk pass DTMF control to external IVR 
> systems using the dial plan, so that Asterisk will no more have 
> control on the DTMF but the called systems does.? 
--------------------------------------------------------
 
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Kanuri, Seshu (Company IT) wrote:
> Thanks for the pointers. Here is my Features.conf where I have tried my
> best to use Asterisk to give away control. I have enabled ## as the
> combination key for Asterisk (in quick succession) to retain control,
> but otherwise ignore the key presses.
I don't run CVS-HEAD so I can't help you with that, but if you remove 
the Tt from the Dial line and issue a RELOAD at the Asterisk CLI that 
should fix the problem.  You can confirm that it was removed by 
watching the CLI for the Dial and confirming that Tt is not on the 
Dial command when the call happens.

--Eric

-- 
Always do right. This will gratify some people and astonish the rest.
Mark Twain

On Tue, 15 Mar 2005 14:13:40 -0500, Kanuri, Seshu (Company IT)
<Seshu.Kanuri@morganstanley.com> wrote:
> atxfer => *2                   ; Attended transfer

Remove attended transfer capability and then you will be able o enter *2XXX

Jason