asterisk users - Nov 2004 - General feature questions

Hi!

For a project I've got to work at, were deciding whether we use Asterisk or
not.

It depends on if the following needed Features are realizable: (If someone
already knows how to configure it, any suggestions would be great)

- Caller checking:
If someone calls the number of the Asterisk server it should be able to check if
the guy is allowed to call this number. That means, that asterisk should pass
the number to a third parity program which decides if the number is allowed to
phone in or not. If yes the call should be routed directly to an free helpdesk
place. If not the call should be redirected to a different number.
- Callback list:
If there is currently no one available and the caller hang up, asterisk should
create a callback list. Which is then shown to an employee.

If these things are possible give me a reply. And if you know how to realize,
reply too!

thx

Francois
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On Fri, 26 Nov 2004, Francois Fernandes wrote:
> - Caller checking:
>
> If someone calls the number of the Asterisk server it should be able to
> check if the guy is allowed to call this number. That means, that
> asterisk should pass the number to a third parity program which decides
> if the number is allowed to phone in or not. If yes the call should be
> routed directly to an free helpdesk place. If not the call should be
> redirected to a different number.
This can be done in an AGI script, or through the dialplan with a database 
lookup. Either way works.
> - Callback list:
>
> If there is currently no one available and the caller hang up, asterisk
> should create a callback list. Which is then shown to an employee.
I think an agi script run with DeadAGI in the dialplan in the 'h' 
extension (run at hangup-time) may do the trick. 

Peter