-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hiya. I've been using * for a while now and everything is working fine (but then I'm only using basic features :) However I have to make a change to the setup to allow a new feature for the users. Basically I have a few people on the * box using the current agent / queue system where I create a call file into the spool directory so they can make outbound calls to customers from a simple web page. But now I need to add the feature of transfering an active call to an outside line (another office) BUT the 'agent' needs to talk to the person at the other office first to give them some basic customer details. So my idea was for the agent to place the customer on park, dial the outside line as normal then 'invite' the outside call to the parked extention once they have finished their bit. My problem is I can't for the life of me work out how to do the last stage. Parking - no problem, dial outside line - no problem, but how do I transfer the active call to an existing parked extention so they can continue the conversation? Any suggestions would be very welcome! Vince. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (MingW32) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFA9DW0Px/nyuA99rgRAjkyAJ9iS3JlwJA8yZykdD69TJJMdPEuWgCg3zuA sdZ3egEJYrKuQYHRuVm7PLc=Viq5 -----END PGP SIGNATURE-----
On Wed, 2004-07-14 at 05:19, Zarjazz wrote:> Basically I have a few people on the * box using the current agent / > queue system where I create a call file into the spool directory so they > can make outbound calls to customers from a simple web page. But now I > need to add the feature of transfering an active call to an outside line > (another office) BUT the 'agent' needs to talk to the person at the > other office first to give them some basic customer details.Why not just do a normal consultative transfer? ie, flash hook, dial outside person, talk, flash hook, all three of you talk, hangup, other two people talk without you.> So my idea was for the agent to place the customer on park, dial the > outside line as normal then 'invite' the outside call to the parked > extention once they have finished their bit. > > My problem is I can't for the life of me work out how to do the last > stage. Parking - no problem, dial outside line - no problem, but how do > I transfer the active call to an existing parked extention so they can > continue the conversation?I heard that if a call was parked on an extention, and you transferred another call to that parked extention, that the two calls would be bridged. Although that might only have been when using the bkw call parking system (which I really wish would be included into cvs asterisk, since it doesn't actually modify any existing behaviour etc)... Regards, Adam
Hi Vince, If I have a call parked on 701 (for instance) and call another extension to let them know they have a call... I can hit #701 to immediately transfer them to the parked call. I have never dialed an outside number (only internal office extensions) but I don't see why it would make any difference to *. -Seth On Tue, 2004-07-13 at 15:19, Zarjazz wrote:> -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hiya. > > I've been using * for a while now and everything is working fine (but > then I'm only using basic features :) However I have to make a change to > the setup to allow a new feature for the users. > > Basically I have a few people on the * box using the current agent / > queue system where I create a call file into the spool directory so they > can make outbound calls to customers from a simple web page. But now I > need to add the feature of transfering an active call to an outside line > (another office) BUT the 'agent' needs to talk to the person at the > other office first to give them some basic customer details. > > So my idea was for the agent to place the customer on park, dial the > outside line as normal then 'invite' the outside call to the parked > extention once they have finished their bit. > > My problem is I can't for the life of me work out how to do the last > stage. Parking - no problem, dial outside line - no problem, but how do > I transfer the active call to an existing parked extention so they can > continue the conversation? > > Any suggestions would be very welcome! > > Vince. > > > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.2.4 (MingW32) > Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org > > iD8DBQFA9DW0Px/nyuA99rgRAjkyAJ9iS3JlwJA8yZykdD69TJJMdPEuWgCg3zuA > sdZ3egEJYrKuQYHRuVm7PLc> =Viq5 > -----END PGP SIGNATURE----- > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Seth Remington SaberLogic, LLC 661-B Weber Drive Wadsworth, Ohio 44281 Phone: (330)335-6442 Fax: (330)336-8559