asterisk users - Dec 2003 - Anyone, ideas for incoming call management for CRM system

Hi,

we have implemented a first version of call support from a web based 
system for Asterisk (via the manager interface) and other, callto: and 
tel:, providers.

Now I am looking at the other way around. If a call comes in, I want our 
web based system to automatically detect the number and present the call 
information to the user.

Ideas anyone? I guess, I won't be able to get this done without some 
client specific programming, will I?

All the best for 2004.

Best regards

Peer Oliver Schmidt
the internet company

Peer Oliver schmidt wrote:
> Hi,
>
> we have implemented a first version of call support from a web based 
> system for Asterisk (via the manager interface) and other, callto: and 
> tel:, providers.
>
> Now I am looking at the other way around. If a call comes in, I want 
> our web based system to automatically detect the number and present 
> the call information to the user.
>
> Ideas anyone? I guess, I won't be able to get this done without some 
> client specific programming, will I?
>
> All the best for 2004.
>
> Best regards
>
> Peer Oliver Schmidt
> the internet company
>
Your problem is that as you mentioned your app is web based and web 
based apps don't maintain a connection to the server, once the page is 
loaded the connection is terminated and so there is no way for the 
server to then send new data to the web browser when the call comes in.. 
you would have to somehow get the server to identify the call and then 
get the client to reload the web page in the browser..

This could have isues.. eg if the user is on a call and working on the 
web page and a second call comes in you don't want the page to be 
refreshed..

Later..

Hi!
> Now I am looking at the other way around. If a call comes in, I want our 
> web based system to automatically detect the number and present the call 
> information to the user.
Look at this for a start:
http://www.voip-info.org/wiki-Asterisk+tips+managing+CID+names

Then code your part and publish it on the Wiki. ;-> There most be 
literally tons of people that have accomplished something similar, but I 
come think that they are all sitting on their work and guarding it better 
then the master of the rings.

Cheers, Philipp