Can someone point me to some reasonable example / starting point to implement a basic IVR menu? Looking for something rather simple like the press 1 for sales, 2 for tech support, and probably an option to list the voicemail directory kind of thing. Nothing elaborate needed, just basic menu. (Yes, I did look at the wiki and google searched for "ivr menu".)
Rich- Chapter 4 of the (so-called) draft handbook, details what you need to know pretty well. Here's the link: http://www.digium.com/handbook-draft.pdf Regards, Scott Scott M. Stingel Emerging Voice Technology Inc. Email: scott@evtmedia.com <mailto:scott@evtmedia.com> URL: www.evtmedia.com <http://www.evtmedia.com>> -----Original Message----- > From: asterisk-users-admin@lists.digium.com > [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of > Rich Adamson > Sent: Saturday, December 20, 2003 2:37 PM > To: Asterisk-a-users-list > Subject: [Asterisk-Users] IVR sample config? > > > > Can someone point me to some reasonable example / starting > point to implement > a basic IVR menu? Looking for something rather simple like > the press 1 for > sales, 2 for tech support, and probably an option to list the > voicemail > directory kind of thing. Nothing elaborate needed, just basic menu. > > (Yes, I did look at the wiki and google searched for "ivr menu".) > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > >
exten => _X., Goto(ivrmenu,s,1) [ivrmenu] exten => s,1,Ringing exten => s,2,DigitTimeout,30 exten => s,3,Background(something) ; press 1 for sales.... exten => t,3,Goto(business,0,1) include => business ;map yourl extens here... [business] exten => 0,1,....... exten => 1,1, ..........>From: Rich Adamson <radamson@routers.com> >Reply-To: asterisk-users@lists.digium.com >To: Asterisk-a-users-list <asterisk-users@lists.digium.com> >Subject: [Asterisk-Users] IVR sample config? >Date: Sat, 20 Dec 2003 08:37:26 -0600 > > >Can someone point me to some reasonable example / starting point to >implement >a basic IVR menu? Looking for something rather simple like the press 1 for >sales, 2 for tech support, and probably an option to list the voicemail >directory kind of thing. Nothing elaborate needed, just basic menu. > >(Yes, I did look at the wiki and google searched for "ivr menu".) > > > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users_________________________________________________________________ Don’t miss out on jobs that are not advertised. http://go.msnserver.com/IN/38902.asp Post your CV on naukri.com today.
Rich,
This is in response to your question about and IVR Menu. Below is the
dial-plan from the * at SAI. If you dial 1-800-747-9111 and the
Extension 2998, you'll be able to hear this one in action.
The key to creating it is to use Extension 205 (defined below) to record
your menu prompts. This will put the sound file in
/tmp/asterisk-recording.gsm. You'll have to move that file each time
its created to /var/lib/asterisk/sounds and rename it to something
pertinent to your design so it can be called from the dial-plan. Notice
the line under [mainmenu] "exten => s,5,Background(sai-welcome)".
The
sai-welcome is one of those .gsm sound files. The rest of the dial-plan
just defines what happens when each option is pushed.
Hope this helps.
Joe
****************** extensions.conf ***************
[mainmenu]
exten => s,1,Answer
exten => s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,10
exten => s,5,Background(sai-welcome)
exten => s,6,Background(sai-choose)
; Tech Support
exten => 1,1,AGI(dima-test.agi)
exten => 1,2,SetGlobalVar(ACCOUNTCODE=${callerid})
exten => 1,3,SetVar(testcallerid=${callerid})
exten => 1,4,Background(sai-reptech-welcome)
exten => 1,5,Queue(rep-tech)
; Leave Voicemail
exten => 2,1,VoicemailMain()
exten => 2,2,Hangup
; Echo Test
exten => 3,1,Playback(demo-echotest)
exten => 3,2,Echo
exten => 3,3,Playback(demo-echodone)
exten => 3,4,Goto(mainmenu,s,6)
; EAGI Test
exten => 4,1,Answer()
exten => 4,2,Wait(1)
exten => 4,3,AGI(sai-repid.agi)
exten => 4,4,Wait(1)
exten => 4,5,Hangup
; Play Music-on-Hold
exten => 5,1,MusicOnHold(default)
exten => 5,2,Goto(mainmenu,s,6)
exten => #,1,Playback(sai-thanks)
exten => #,2,Hangup
exten => t,1,Goto(#,1) ; If they take too long, give up
exten => i,1,Playback(invalid) ; "That's not valid, try again"
[default]
include => mainmenu
include => local
include => longdistance
include => joe-iax
include => npi-iax
exten => 205,1,Wait(2) ; Call 205 to Record new Sound Files
exten => 205,2,Record(/tmp/asterisk-recording:gsm)
exten => 205,3,Wait(2)
exten => 205,4,Playback(/tmp/asterisk-recording)
exten => 205,5,wait(2)
exten => 205,6,Hangup
-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Rich Adamson
Sent: Saturday, December 20, 2003 8:37 AM
To: Asterisk-a-users-list
Subject: [Asterisk-Users] IVR sample config?
Can someone point me to some reasonable example / starting point to
implement a basic IVR menu? Looking for something rather simple like the
press 1 for sales, 2 for tech support, and probably an option to list
the voicemail directory kind of thing. Nothing elaborate needed, just
basic menu.
(Yes, I did look at the wiki and google searched for "ivr menu".)
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
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Rich Adamson wrote:> Can someone point me to some reasonable example / starting point to implement > a basic IVR menu? Looking for something rather simple like the press 1 for > sales, 2 for tech support, and probably an option to list the voicemail > directory kind of thing. Nothing elaborate needed, just basic menu. > > (Yes, I did look at the wiki and google searched for "ivr menu".)Rich, I've started with the sample in the distribution. Check the file extensions.conf in the configs directory. And I'll add something to the wiki. /O