asterisk users - Jun 2003 - Maybe a Rehash Call Queues

Hi All,

I'm using the Call Queue without the Agent Login to provide a company
with a Call Queue for their tech support Staff.  Basically they have
several techs the work from home.  I dump the calls back out the PSTN
via a SIP gateway.

With the Queue application is there a way to define an absolute time out
so that if a caller sits in the queue for say 10 minutes with out being
serviced they would get dumped to the common mailbox?

I took a look a app_queue.c, and couldn't find anything there but the
depreciated WARNING to the log file.

Thanks
Dave

It might be done using the chan_local channel driver,

You could add this member in queue.conf

member => local/s@timeout

and in extensions.conf

[timeout]
exten => s,1,Wait,600
exten => s,2,Voicemail,b1000

I don't know if that'll work but it's worth checking.

regards
Martin

On 4 Jun 2003, Dave Wolven wrote:
> Hi All,
>
> I'm using the Call Queue without the Agent Login to provide a company
> with a Call Queue for their tech support Staff.  Basically they have
> several techs the work from home.  I dump the calls back out the PSTN
> via a SIP gateway.
>
> With the Queue application is there a way to define an absolute time out
> so that if a caller sits in the queue for say 10 minutes with out being
> serviced they would get dumped to the common mailbox?
>
> I took a look a app_queue.c, and couldn't find anything there but the
> depreciated WARNING to the log file.
>
> Thanks
> Dave
>
>
>
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