asterisk users - May 2013 - Polycom and forwarding.

Hey, all.  I've got an office set up with Asterisk, and forwarding's got
a bit of a glitch:
When they forward, they listen for the remote phone to ring, then hang 
up.  If the remote phone doesn't connect, it goes to the original 
phone's VM.  Is this Polycom's "fault," or Asterisk's? 
I've been
reading up on blind/supervised forwards, and, honestly, have myself more 
confused than when I started.  If someone could give me a solid idea of 
how forwarding works, and a sample of how to send it to a remote 
extension, and have it *not* come back to the original extension, that'd 
be great.

Thanks,

-Ken

> Hey, all.  I've got an office set up with Asterisk, and
forwarding's
> got
> a bit of a glitch:
> When they forward, they listen for the remote phone to ring, then
> hang
> up.  If the remote phone doesn't connect, it goes to the original
> phone's VM.  Is this Polycom's "fault," or
Asterisk's?  I've been
> reading up on blind/supervised forwards, and, honestly, have myself
> more
> confused than when I started.  If someone could give me a solid idea
> of
> how forwarding works, and a sample of how to send it to a remote
> extension, and have it *not* come back to the original extension,
> that'd
> be great.
What you are describing is an attended call transfer not
call forwarding.  Call forwarding is a different feature.

On Wed, May 15, 2013 at 12:10 PM, Ken D'Ambrosio <ken at jots.org>
wrote:
> Hey, all.  I've got an office set up with Asterisk, and
forwarding's got a
> bit of a glitch:
> When they forward, they listen for the remote phone to ring, then hang up.
>  If the remote phone doesn't connect, it goes to the original
phone's VM.
>  Is this Polycom's "fault," or Asterisk's?  I've been
reading up on
> blind/supervised forwards, and, honestly, have myself more confused than
> when I started.  If someone could give me a solid idea of how forwarding
> works, and a sample of how to send it to a remote extension, and have it
> *not* come back to the original extension, that'd be great.
>
You said "forwarding" but described a process that sounds like call
transfer.  I'm going to assume you mean the latter?

We just had a report of this from a customer on their own server.  I
haven't had time to investigate it.  We have confirmed it with Grandstream
and Cisco SPA phones, so it's not just Polycom.

As far as the atxferdropcall someone suggested, I did try that and then the
call is just dropped off into limbo.  The caller is left on hold, and the
nothing happens on the called extension or transfer-to extension.

-- 
Carlos Alvarez
TelEvolve
602-889-3003
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