asterisk users - Oct 2005 - Need help with hint and call group

We have 4 employees and we're running Cisco 7970 phones.  Each phone has
a unique SCCP line configured (in the autologin area of the sccp.conf
file) for each employee.  We have hints set up in the extension.conf
file like the following:

 

exten => 101,hint,SCCP/101

exten => 102,hint,SCCP/102

exten => 103,hint,SCCP/103

exten => 104,hint,SCCP/104

 

We have speeddial= lines set up for all other employees to assign the
other employees to softkeys.  All employee lines show up on all phones.

 

This works fine.  If employee A is on the phone, all other employees see
his line as being in use.

 

My problem is when we add an auto attendant to the mix.  We want to add
a new line to the phone called "Tech Support" and have that line ring
if
someone dials extension 400.  We have lines SCCP/401-404 (configured in
the sccp.conf file on the autologin= line as well) set up to display as
the "Tech Support" line on each phone.  We have the following in
extensions.conf:

 

exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20)

exten => 400,2,Voicemail(u400@-internal)

exten => 400,3,Hangup

exten => 400,102,Voicemail(b400@-internal)

exten => 400,103,Hangup

 

When someone calls extension 400, the "Tech Support" line rings on all
phones.  Great.

 

Our problem:

We want whoever answers the tech support line to show their personal
line as being in use.

 

We have tried adding the following (in addition to the other hints), but
it doesn't work:

 

exten => 401,hint,SCCP/101

exten => 402,hint,SCCP/102

exten => 403,hint,SCCP/103

exten => 404,hint,SCCP/104

 

Theoretically, when a user picks up the "Tech Support" line, it should
use extension 401, 402, 403, or 404 and therefore show busy next to the
users primary extension (101, 102, 103 or 104).

 

I don't know if this is an issue with Asterisk (i.e. only allowing one
hint per extension) or with the chan_sccp driver.

 

Has anyone found a way to make this work?

 

Jordan Bean

Webcore Technologies, Inc.

toll 800.584.9950

voice 512.320.7071

fax 512.320.7072

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20051010/d2565b68/attachment.htm

...why don't you put the hints in an own area as like

[watchgroup]
exten => 1,hint,SCCP/101
exten => 2,hint,SCCP/102
exten => 3,hint,SCCP/103
exten => 4,hint,SCCP/104


and then inside sccp.conf:

speeddial = 101,101,1@watchgroup
speeddial = 102,102,2@watchgroup
speeddial = 103,103,3@watchgroup
speeddial = 104,104,4@watchgroup

as the watchgroup is only used by the hint function it doesn't disturb 
your usual extensions...

best regards

Dirk Rieger

chan-sccp-users-admin@berlios.de wrote on 10.10.2005 23:52:28:
> We have 4 employees and we?re running Cisco 7970 phones.  Each phone has 
a unique SCCP line 
> configured (in the autologin area of the sccp.conf file) for each 
employee.  We have hints set up 
> in the extension.conf file like the following:
> 
> exten => 101,hint,SCCP/101
> exten => 102,hint,SCCP/102
> exten => 103,hint,SCCP/103
> exten => 104,hint,SCCP/104
> 
> We have speeddial= lines set up for all other employees to assign the 
other employees to softkeys.
> All employee lines show up on all phones.
> 
> This works fine.  If employee A is on the phone, all other employees see 
his line as being in use.
> 
> My problem is when we add an auto attendant to the mix.  We want to add 
a new line to the phone 
> called ?Tech Support? and have that line ring if someone dials extension 
400.  We have lines 
> SCCP/401-404 (configured in the sccp.conf file on the autologin= line as 
well) set up to display 
> as the ?Tech Support? line on each phone.  We have the following in 
extensions.conf:
> 
> exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20)
> exten => 400,2,Voicemail(u400@-internal)
> exten => 400,3,Hangup
> exten => 400,102,Voicemail(b400@-internal)
> exten => 400,103,Hangup
> 
> When someone calls extension 400, the ?Tech Support? line rings on all 
phones.  Great.
> 
> Our problem:
> We want whoever answers the tech support line to show their personal 
line as being in use.
> 
> We have tried adding the following (in addition to the other hints), but 
it doesn?t work:
> 
> exten => 401,hint,SCCP/101
> exten => 402,hint,SCCP/102
> exten => 403,hint,SCCP/103
> exten => 404,hint,SCCP/104
> 
> Theoretically, when a user picks up the ?Tech Support? line, it should 
use extension 401, 402, 
> 403, or 404 and therefore show busy next to the users primary extension 
(101, 102, 103 or 104).
> 
> I don?t know if this is an issue with Asterisk (i.e. only allowing one 
hint per extension) or with
> the chan_sccp driver.
> 
> Has anyone found a way to make this work?
> 
> Jordan Bean
> Webcore Technologies, Inc.
> toll 800.584.9950
> voice 512.320.7071
> fax 512.320.7072
> 
>