Anyone have experience with Sipura's? Anyone know if they offer a warranty? Would like opinions on these, good or flame. We bought *one* to test with and it died, can't even get a response from Sipura "support". Could anyone recommend another device to replace these? Prefer 1 or 2 port design. Ty :-)
I have 5 SPA2000s and all 5 are working well - across satellite links using G729 no less. No failures at all. Everything came right up and worked just fine. Tim McKee -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Matt Schulte Sent: Friday, August 20, 2004 08:44 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Sipura endpoints Anyone have experience with Sipura's? Anyone know if they offer a warranty? Would like opinions on these, good or flame. We bought *one* to test with and it died, can't even get a response from Sipura "support". Could anyone recommend another device to replace these? Prefer 1 or 2 port design. Ty :-) _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Matt Schulte wrote:>Anyone have experience with Sipura's? Anyone know if they offer a >warranty? Would like opinions on these, good or flame. > > We bought *one* to test with and it died, can't even get a >response from Sipura "support". Could anyone recommend another device to >replace these? Prefer 1 or 2 port design. > >I don't think they give support to end users. You need to get support from the reseller, like for exmaple Voxilla. We had a couple of units that went bad last month, it turned out to be corrupt firmware which was able to be recovered without returning the unit. Take a look and see if the status light is blinking "SOS" - 3 quick blinks-2 long blinks-3 quick blinks - 3 Seconds OFF If it is, then request the special software from your reseller to recover the unit. -- Andres Network Admin http://www.telesip.net
Matt Schulte wrote:>Anyone have experience with Sipura's? Anyone know if they offer a >warranty? Would like opinions on these, good or flame. >We bought three SPA-2000s to use for our off premes extensions. Out of those they all worked flawlessly until earlier this week when one just stopped responding. It would grab an IP address from the DHCP server but nothing beyond that. Sipura offers a 30 day warranty which we accessed through our reseller (though we did have to pay for shipping to/from the reseller). I've become very fond of these units, but have only had them for a few weeks so I can't speak for long term reliability. For the few units we tested out, these seemed like the best option.
We have about 8 SPA-2000's and one SPA-3000 right now, and going to be ordering about 10 more in the near future. We had one unit that was "Dead on Arrival", it wouldn't make an ethernet connection, but it turned out to be just an issue with the pins in the jack on the SPA2K weren't high enough. 1 paperclip and 5 minutes later, I managed to raise the pins and its been working flawlessly for the last couple months. If its an actual hardware issue, you need to get an RMA number from the company that sold it you, or maybe from Sipura, if they do that. Sipura's email support has been some of the best I've ever run across. I've sent them about 5 emails this month, and on average I got accurate, straight to the point, fixed the problem responses in less then 15minutes. Compare this to Digium's email support that took on average ONE WEEK just get a one sentence response that wasn't helpful at all. But to there credit, after about one month of back and forth (and some IRC conversations) they offered to upgrade my hardware at no cost. *Keep in mind that this is only MY experiences, Digium has done great things for the community, and I wish them all the best. I even emailed Sipura a feature request on Aug 6/04 and got a beta firmware implementing it on Aug 12/04. How's that for service? :) There products are great, there service is great, I would recommend them to anyone. Especially the SPA-3000, which I will be using to replace 12 X100P cards with as well. The price is right, Caller*ID works _consistently_, echo is virtually gone, and volume is louder on the SPA- 3000 compared to X100P on the same line. (I'm in Canada too, so its not a country issue) On Fri, 2004-08-20 at 07:43 -0500, Matt Schulte wrote:> Anyone have experience with Sipura's? Anyone know if they offer a > warranty? Would like opinions on these, good or flame. > > We bought *one* to test with and it died, can't even get a > response from Sipura "support". Could anyone recommend another device to > replace these? Prefer 1 or 2 port design. > > Ty :-) > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Mike Benoit <ipso@snappymail.ca>
My first and only unit cooked itself. It literally melted the casing. Sipura replaced it very promptly though. -----Original Message----- From: Matt Schulte [mailto:mschulte@netlogic.net] Sent: Friday, August 20, 2004 7:44 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Sipura endpoints Anyone have experience with Sipura's? Anyone know if they offer a warranty? Would like opinions on these, good or flame. We bought *one* to test with and it died, can't even get a response from Sipura "support". Could anyone recommend another device to replace these? Prefer 1 or 2 port design. Ty :-) _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
I had issues with two sipuras after I upgraded the firmware, after emails and troubleshooting they sent me an RMA. They fixed one and replaced the other. On Fri, 20 Aug 2004 07:43:56 -0500, Matt Schulte <mschulte@netlogic.net> wrote:> Anyone have experience with Sipura's? Anyone know if they offer a > warranty? Would like opinions on these, good or flame. > > We bought *one* to test with and it died, can't even get a > response from Sipura "support". Could anyone recommend another device to > replace these? Prefer 1 or 2 port design. > > Ty :-) > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >