similar to: Calls Recording Solution

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Hi All; Any one used Digium IP Phones D40? I need to know if they are stable with good voice quality? Comparing to Polycom 330, which is better? Let us talk frankly although I know that we have to support Digium. Regards Bilal

? Hi, I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want?to design a system where customers?can call my

Hi list; I am looking for an application that can be used with call center, in this application we can integrate the telephony part of the call center (like CTI Client ad so on), any one can advise for a good application to be used with Asterisk Call Center? - Note: The application to be customized easy, to be able to use it with Banking, Telecom, Oil, .. etc. Regards Bilal

Hello list, how come on my Asterisk 1.6.2.11, I have no help available ?! asterisk*CLI> core show application Dial -= Info about application 'Dial' =- [Synopsis] Not available [Description] Not available [Syntax] Not available [Arguments] Not available [See Also] Not available Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed...

Hello, I'm having issues connecting throu PRI with the following error "Requested transfer capability: 0x00 - SPEECH" Below are the logs: == Using SIP RTP CoS mark 5 -- Executing [97052660 at voipphones:1] Set("SIP/4856-00000003", "CALLERID(num)=xxxxxxxxx") in new stack -- Executing [97052660 at voipphones:2] Dial("SIP/4856-00000003",

Hello, I would like to know the difference between encrypt the rtp and signaling between two asterisks, or putting an SBC in front of each Asterisk pbx. I'm trying to understand whether an SBC could fit an Asterisk deployment Thanks -------------- next part -------------- An HTML attachment was scrubbed... URL:

Just done a clean install of rc5 on a totally new machine and found the following:- /etc/init.d/asterisk start errors on line 109 - there is no 0 before $VERBOSITY as in the other lines. More interesting is that after make samples I have no iax2 available. Dave Cotton

Since it is Saturday evening (7PM EST) I am asking this on the list in case someone who knows sees it and can answer. Astricon is in my back yard for the first time, and I could hit you with a rock. I would always like to attend, and spoke at the 2007 Astricon in Phoenix but don't have the idle cycles. Question: Can I just go to Astricon and take the dCAP exam only? In and out? Cost? I

Hi All; It look like there are some free (open source) tools that are used for Asterisk reporting special for call center (to see number of agents logged in, number of calls now, .. etc), and to be used as dashboard. Can someone direct me for something really is suitable and stable? Regards Bilal

I downloaded the latest 1.8 (27922) but got some segmentation faults. The first one was when it loaded cdr_odb, and so I changed menuselect not to compile that one, but the second one was when it tried to load chan_agent and so I stopped there to see if anyone else was seeing this. The agents.conf is all commented out except for [general] . Anyone know what is happening? Thanks. P.S. I deleted

How can I let asterisk immediately dials a trunk when off hook?

Hello list, I need to know how to deal with a redundant network with only one asterisk server, which is receiving registrations from the end points on both of its ethernet ports. This means extension 201 is registering both from eth0 and from eth1. Is there a way/software which can act as a middle man between asterisk and the ethernet ports, and by default sends registrations to asterisk only

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> </head> <body text="#000000" bgcolor="#ffffff"> <font size="+1">Does anyone have links to the most recent audiocodes

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the

Hi All, I'm having an issue where Asterisk continuously sends out a GAZILLION "SIP NOTIFY" messages when a user has a voice message in their INBOX. This issue is only present when my SIP users and peers are configured from my ODBC backend (MySQL). A static configuration of users in sip.conf resolves this and everything works fine. I'd like to confirm the layout of the

Hi Everyone, I have a provider whose DID used to come into the box just fine but recently stopped working. Nothing has been changed on our end. Here is what I get when doing "sip set debug peer PROVIDER": Sending to 123.123.123.123 : 5060 (no NAT) ^^^^ That is ALL I am getting with sip debug turned on. With Allow Anonymous SIP set to YES, then the call comes in properly and you see

I am having a one way audio issue with xlite clients behind NAT. They can connect to the server and make calls but no audio is heard on the other end. my sip conf [general] context=default bindport=5060 bindaddr=0.0.0.0 srvlookup=yes canreinvite=no[tomfmason] type=friend secret=secret callerid="Thomas Johnson" <XXXX> host=dynamic nat=yes canreinvite=no disallow=all allow=gsm

Evening, Has anyone seen a how-to on getting Asterisk to work with Google Talk and Google Voice? Thanks

Hi, Is it possible to record say 30 seconds of audio and then have LumenVox convert to text ? or any available tool open source for speech to text . Regards Dhaval -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100914/b56c3d9c/attachment.htm