similar to: AMI - Getting Event of QueueAgents WrapupTime State

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Hi all, I'm new in the list, and I have a problem upgrading from asterisk 1.2 to asterisk 1.4: There is a diference from asterisk1.2 to asterisk1.4 in AMI events. When I do a call to a queue (with the same extensions.conf dial plan) with ast1.2 and ast1.4, in ast1.2 apper 3 newcallerid event in ast1.4 apper only 2. It is normal? anyone knows it? what is the reason? I

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

Hello, My question is this, I have a service queue that members follow the service interval (wrapuptime = 30). However, sometimes these members need to call the customer back, thus making an active call. Occurs when this member disconnects the call shortly following section in the queue already sends a new call for him not understanding the range (wrapuptime = 30). My question is if I can

Hello, The call center I manage previously had almost all calls entering a single queue. In order to differentiate the calls to the techs we set the callerid name based on the caller id number offered to us. Basically, it was a gosubif the callerid number matches this, and in the sub we set the callerid name to a certain value. We've been slowly moving some clients into separate queues

Hi all, Where can I find the status definitions for the status field below? Googled /web/voip-info.org and can't seem to find anything. Event: QueueMemberStatus Privilege: agent,all Queue: support Location: SIP/111 Membership: dynamic Penalty: 0 CallsTaken: 0 LastCall: 0 Status: 1 Paused: 0 Thank you! -- Warm Regards, Lee

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

Hi, I'm writing a Java client/server application that talks to the Asterisk manager interface via the asterisk-java stuff. The idea being it will give you an app to run on your desktop that monitors your phone essentially. Once I've got something vaguely working it will be released under the GPL and hopefully people will contribute to it etc... As part of this, I'm currently

I've been poking for the definition of QueueMemberStatus and all the source file indicates is that it is a integer member of the "member" structure. Anyone know where I can find the CONSTANTS definitions? -- Warm Regards, Lee

Dear All i'm planning to develop for a customer a particular implementation of Asterisk. The aim of the project is to share different users between different Asterisk inbound call center . I'm planning to have a sync for some of the QueueMemberStatus informations between all the nodes, then a particular (external) ACD algorithm will decide to transfer a parked call to the final user. I

Hi, how can I make it so that printing to a cups PDF printer can successfully run the postprocessing script I specified in /etc/cups/cups-pdf.conf? It does work with 'sentenforce permissve', and after creating and installing some selinux modules from audit.log entries, it still doesn't work, and there doesn't seem to be anything else that might prevent the postprocessing

Hi everyone, In lld, I need to conditionally add symbols (like GLOBAL_OFFSET_TABLE) during static linking because they may be used by relocations (R_ARM_TLS_IE32) or by some other stuff like STT_GNU_IFUNC symbols. The problem is that now symbols are added in a declarative way by specifying in ExecutableWriter::addDefaultAtoms() override. At that stage, there's no way to determine if

Hi all, After * starts the command "queue show" would not show any of the realtime queues, but just the ones that are in the queues.conf file. In this state de AMI would not send any "QueueMemberStatus" for that queues until a call is received by that realtime queue. Anyone knows any whay to load this information in *'s memory without the need of the queue receiving a

>Postprocessing (ie: running a tool on the fully linked binary with the debug info we have today, and having the tool reprocess the debug info to make it more >compact) is an option, but wouldn't help address the problem you started with - that the output can't fit the large offsets, so the output is invalid/broken. So that >output would be broken before the postprocessing step

Joerg: > I propose to add the ability to ignore undefined symbols during initial > resolution, and then postprocess only those undefines for the second time > after the pass manager execution. Do you want to do that before or after dead code elimination? I think dead code elimination should be performed after all possible object code modifications done by lld. Therefore, it should be

I have a queue I configured as "strict" and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy).

The Asterisk Development Team has announced the release of Asterisk 1.4.34. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk/ The release of Asterisk 1.4.34 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following are a few of the issues resolved by community

The Asterisk Development Team has announced the release of Asterisk 1.4.34. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk/ The release of Asterisk 1.4.34 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following are a few of the issues resolved by community