similar to: How to Change The Caller Position in Queue

Dear Mr,Ms; I am planing for a custom IVR, for example to act as a simple installer! I mean there is some choice via 0-9 and # as *Next* and * as *Back* button. is there any way for me to detect if the caller pressed # vs * on Dialplan ? -- Regards, Ali R. Taleghani 0936 322 4069 -------------- next part -------------- An HTML attachment was scrubbed... URL:

Dears; I have been faced with a problem that I am not sure about how can I solve it... I my scenario there is a variable which will be ready just after the callee had hanged up and the caller, which coming throw a Queue. But the CDR fields are logged into DB just after the Queue application. so the '*userfield' *field will remained Blank. is there any way to suspend CDR write INTO DB

We have a queue monitoring application running so we can see the caller ID of callers in a queue. If we see a VIP in the queue, is there any method to force that call to be first in line? If there's a softphone, or queue managing application already written that does this, I'd love to know.

Really? Me? Oh Pavel! I would be inestimably honoured. On 04/27/2012 01:55 AM, Pavel Ismailov wrote: > Hello! > > My name is Pavel Ismailov > and I`m CEO of www.flashphoner.com project. > > We noticed that you quite active in Asterisk-user > mail list, and would like to offer you buy signature > in your messages for some monthly price. > > Is it interested for

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

faced this exact same problem a few times on more than one servers and it was 1) dialplan issue which was not hanging up the zap channels correctly 2) using more than 8 spans on a server. Asterisk can't handle more than 96 zap channels on T1s. FXO/FXS combinations can vary the number of spans but if you know what I mean by spans, in production don't use more than 6 spans. On 2010-03-17

Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ? I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value

Hi group, I have a simple call center scenario set up on Asterisk. Customer calls the DID and gets placed in Queue waiting for their turn to talk to the available agent. Sometimes Customer hangs up in between and in this case I want to get the last position of customer in Queue. I know there is a variable called ${QEORIGINALPOS} that gives us original position of caller in Queue, but there

Hi, Looking at the following sample, shouldn''t the client1_a be restricted to 35kBps even when there is 50kBps available. Please see the following configuration and suggest. What I wanted to do is I have clients grouped on VIP and Poor. The VIP clients and poor clients may be subscribed with the same bandwidth but I would like to prioritize the VIP clients. The VIP client will get the

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

This was given to me by a Telco guy in Canada. Talk about a great view of things to come. ESWG Consensus 12-month Report on Nomadic VoIP Technical and Operating Impediments to 9-1-1/E9-1-1 Service Delivery in Canada. PREPARE FOR 911 Executive Summary Emergency Services Working Group (ESWG) recommends on a consensus basis the Commission order the deployment of NENA Interim-2 (i2) compliant

ESWG Consensus 12-month Report on Nomadic VoIP Technical and Operating Impediments to 9-1-1/E9-1-1 Service Delivery in Canada Executive Summary Emergency Services Working Group (ESWG) recommends on a consensus basis the Commission order the deployment of NENA Interim-2 (i2) compliant emergency services components, systems and upgrades to result in the operation within 18 months of enhanced

Hi all, First of all sorry for writing such a big mail.I am facing problem while implementing Piranha Load balancer on CENTOS 4 for my two oracle 11i application server running on linux. Oracle Real server details Instance Name - test url's - 1 . dev.xxx.com:8004 2 . uat.xxx.com:8004 Architecture - Services installed on dev are 1. Database Server 2.Concurrent Processing

Hi, right now I am using only one external server as a gateway for the internal servers. I would like to enable a fail-over on a second server. To implement the floating VIP, should I use heartbeat+pacemaker? Or is there something more "lightweight"? Basically, I just need server2 up the VIP when server1 is down, and server2 down the VIP when server1 is back up (or server 1 does not up

http://bugzilla.netfilter.org/show_bug.cgi?id=704 CZ <huangj at qualcomm.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|FIXED | --- Comment #4 from CZ <huangj at qualcomm.com>

ESWG Consensus 12-month Report on Nomadic VoIP Technical and Operating Impediments to 9-1-1/E9-1-1 Service Delivery in Canada DRAFT Executive Summary Emergency Services Working Group (ESWG) recommends on a consensus basis the Commission order the deployment of NENA Internet-2 (i2) compliant emergency services components, systems and upgrades to result in the operation within 18 months of

This is a vpn for Disater Recovery sites, so it is not necessary to have a seamless failover, strictly speaking. Encryption instead is mandatory. Testing we found that on Keepalived failover remote Tinc take few seconds to reset the connection and correctly re-connect to the new active firewall (probably new firewall resetting the connection + PingTimeout + some seconds to reconnect). This is

Hi Everyone, We are setting up some READ-ONLY Samba servers, mounted from the same volume on a SAN. The files are media files to be played out by Windows Media Servers mounted on Win2003. Here are my thoughts about possible configurations, would someone mind letting me know what would the best option be? A) DNS Round Robin Have foo.domain resolve to 10.0.0.1, 10.0.0.2, 10.0.0.3. 10.0.0.1

Hi all, I have problem when i transfer call from one queue extension to other queue extension. *Scenario *some one call to DID 8833383932 which is assigned to queue1 and pickedup by extension1 of queue1, Now extension1 transfer call to queue2's exntesion2, extension2 picked up the call but no voice and caller only hear queue2 greetings but after picking up by extension2 then no voice.

This is what I want to avoid :D I want an active Tinc virtual interface active with ip identical of the other firewall, without ip conflict on the same network. Do you know if Tun type virtual interface on one host can have same ip address of another host in the same network without ip conflict ? ie if a tun virtual interface can work active without transmitting on real network ? or if such a