similar to: Asterisk Queue & Agent

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

I am trying to set up Hunt Groups and I am having some issues. Here is what I am trying to do. All my users actually register with OpenSIPS. Asterisk is using Realtime and I have set up a MySQL View Table so that Asterisk see's all the SIP users info that OpenSIPS has. This is what I have configured queues.conf ---------------------------------- [irock.com] strategy=leastrecent

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

I have configured my mysql database by following this link http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue The only difference is that I am using ODBC instead of MySQL with Realtime. Within extensions.conf I have the following for my queue exten => 9**2**1611,1,Answer exten => 9**2**1611,2,Queue(irock.com,tT,,,300) exten => *50,1,Answer exten =>

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hello All, I have a queue with only one agent logged in al the time, but if for some reason the agent cannot pick up the call for 2 full ring, the phone does not ring the 3rd time and all the call in the queue get stuck. Below is my agents.conf [general] persistentagents=yes multiplelogin=no [agents] wrapuptime=5000 musiconhold => default updatecdr=yes agent => 1001,4321,Agent01 While

Agents have been deprecated and are going to be removed. The replacement, is some complex dialplan using "Local Channels" which the admin will have to dream up for themselves. I'm quite happy to use some new method, but I don't really understand how yet as all the docs I can find point to using agents.... Ideally I need to be able to a> Log into a queue, both by dialing

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hello Asterisk Users, I guess the subject says the most of it; here goes some more detail: - Running Asterisk 1.2.14 - Objective: record all calls managed by a specific queue - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID} Facts: - If the UNIQUEID chan var is used in the MONITOR_FILENAME, before calling the Queue() application, the two legs of the call are not

Hi group! How to set language for queue? I have several queue's. In every queue, agents speaks different language. I need to announce queue-youarenext and similar on different languages. This is what I have in my extensions.conf and it does set language, but when calls enters queue, it doesn't use that language. exten => 313,1,Answer exten => 313,n,Set(LANGUAGE()=de) exten =>

Hello, I am running asterisk 1.4.22 and Iam recording calls in agents.conf with the following configuration: recordagentcalls=yes recordformat=wav createlink=yes The calls are being recorded , but no entry appears in mysql cdr, and, on the other hand I have other pbx running asterisk 1.2 that do it with the same configuration. In cdr_mysql.conf I have: userfield=1 accountcode=1 Is there a

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly

Hi, I am not sure if this is a bug in FOP (Flash Operator Panel), a configuration error on my part or a bug in Asterisk. I am using Asterisk 1.2.5 and Zaptel 1.2.4 on a Centos 4.2 server with Linux version 2.6.9-22-EL-i686. Kernel updates are excluded and the server has been updated using 'yum -y update'. Okay here is the scenario: I am using AgentCallBackLogin as an extension in my

Hello everyone, I have a problem with getting name of the recorded file of agent calls. As I've googled I found that the name of the recording file should be inserted in userfield of CDR table. To do this I set createlink=yes in agents.conf but still userfield of cdr is empty but the recrding file is created. my agents.conf file is like this(That part related to recording options): ; Enable