similar to: Asterisk 1.6 Transfer issue[Edited]

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Hi All am using trixbox with call queues..I've set setinterfacevars=yes in queues.conf and following is dial plan : [test] exten => s,1,Answer() exten => s,2,Set(FILE_NAME=${CALLERID(num)}-${MEMBERINTERFACE}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}) exten => s,3,Monitor(wav,${FILE_NAME},m) exten => s,4,queue(55365) exten => s,5,Hangup() but MEMBERINTERFACE is always empty - i

I enabled the logs on the mysql database and ran : realtime load queues name cou0002-test in the mysql log I can see that the proper select statement is being executed: 2018-12-04T16:29:27.253094Z 229 Query SET SESSION TRANSACTION ISOLATION LEVEL READ COMMITTED 2018-12-04T16:29:27.254384Z 229 Prepare SELECT * FROM queues WHERE name = ? 2018-12-04T16:29:27.254902Z 229

Hello all, I'm experimenting with tlk/tk and I find it very useful. I would like to have the text of a tkentry be automatically filled when the user starts typing, according to a predetermined list. I've found a solution on the tcl wiki pages, but I don't quite know how to translate it in R... Here is the tcl code: http://wiki.tcl.tk/13267 And here is my code that does not work.

This is off-topic from Rails though what I learn from any responses will be used in a Rails app. My app has a sign-up facility where I request a user''s first name, last name, address, etc. Are there any best practices for naming the field elements so the autofill functions in Firefox, Explorer, Safari and others can pick up the names and autofill the form? Thanks for any tips or

Hi all, Has anyone upgraded OpenOffice.org 3.1.1 on Centos 5.3? Everything seemed fine but I have found 1 problem on Calc. The autofill does not work. Example, when I type "Jan" in cell A5 and drag the handle to cell D5, the Fill Settings dialog box pops up instead of the Feb, Mar, Apr filling in the cell automatically. When OpenOffice.org 3.1.1 from Sun is installed, it works.

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

Most softphnes (like Idefisk and X-Lite) have a phonebook. Is there a way I can fill those phonebooks with info from the Asterisk server? Amaury Rodr?guez http://liberadospucmm.blogspot.com http://groups.msn.com/telematicaPUCMM2002 Go OpenSource And Be FREE!! --------------------------------- Yahoo! Mail Bring photos to life! New PhotoMail makes sharing a breeze.

Hi, There are 3 new settings (setinterfacevar, setqueueentryvar, setqueuevar) and membermacro settings in 1.6 queues.conf. What is the potential use of these settings? The variables set are useful, but there is no indication of the purpose they could be used? Any one with some light on potential use case of these new features? raj

<asterisk-users@lists.digium.com>Asterisk 1.4 I have strategy= leastrecent and autofill = yes I have 2 agents, one is answering a call and the other is free and have some calls waiting in the queue. Only when the first agent hangup the second agent receive the first call in the queue. It happends some times. This behavior still happend in 1.4.1 version. Thanks a lot. -------------- next

Asterisk 12.5 I'm using AMI to initiate a "call me now" feature from the web site. The AMI looks like: Action: Originate Channel: Local/s at callmenow Context: dial-to-customer Exten: s Priority: 1 Async: true Variable: CHANNEL_TO_CUSTOMER=SIP/voipms/1112223333 Timeout: 999999 Dial Plan: [callmenow] exten => s,1,NoOp(callmenow: Queue without answer) same

I haven''t done rails in a year, but can someone tell me if there is a plugin or how much work is it to add an auto fill function like google''s front page? Would you just use an observer on the form or is there already a built in class that can do this? Thanks! Feng -- Posted via http://www.ruby-forum.com/. --~--~---------~--~----~------------~-------~--~----~ You received

Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the

I posted this over in asterisk-dev, realized I probably should have put it here. Hi there, We?ve been having a strange issue with a customer?s queues where a queued call will ring an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client. This in turn causes a few issues: - Agent stats

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

Nothing much to be said.. I backported ringinuse, autofill and the QueueLog application from 1.4.0 to 1.2.14. Any or all may be applied - order doesn't matter. They have received minimal testing but appear to function correctly. As always with these things, don't blame me if they connect your callers to a phonesex line, etc. http://bum.net/patches/ Cheers, Gavin.

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Hey List, Anyone know the correct way to override an announcement on a queue by queue basis? My goal is to have one of my queues say "press one to blah.." and no position announcements I have the jump from queue context working (the press 1) I just need the correct message played to the user instructing to press 1. I have periodic-announce=filename in my queues.conf file under the

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat