similar to: Question regarding call queue and penalty's

Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the autopause works after member failed to answer call. However, other queues don't work for the autopause function. queue 1000: -- Nobody picked up in 25000 ms -- Auto-Pausing Queue Member SIP/1234 in queue 1000 since they failed to answer. queue 2000/3000: -- Nobody picked up in

Hi all! I want to autopause my queue member when they are not answering within 20 seconds, and the autopause should affect all queues they are member of, not only the queue where the call was not answered. Is there a way to do that? The members gets dynamically added. I'm using asterisk 1.4.21.2.

Hi All I have been looking at this problem for a few days/weeks now and after some advice please. I currently have a customer on 11.25.3 and I am in the process of upgrading versions and OS (Debian) and all things that involves mysql -> PDO etc The problem I have is the customer want a simple call distribution like this Extn 1001, 1002, 1003 to be called on an incoming call - if they

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

Hi all, I have upgraded my Asterisk box from 1.2.x to 1.4.x version: it seems that sometimes some phones become paused and cannot receive calls anymore. I tried to set autopause = no in every section of my queues.conf but nothing changes.... Anybody knows why a phone becomes paused? Is it an Asterisk 1.4 bug or there is a particular reason for this behaviour? Thank you. Giorgio.

Howdy, I'm looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing. The problem I see is that when the queue pauses an Member it doesn't jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their paused status won't update. My idea for solving

I posted this over in asterisk-dev, realized I probably should have put it here. Hi there, We?ve been having a strange issue with a customer?s queues where a queued call will ring an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client. This in turn causes a few issues: - Agent stats

Hello, what happens when an instance writes data with 0% available physical disk space, on QCOW2 images for instance, apart from destruction and unpredictability? I'm aware that monitoring is mandatory in production environments, but are there other known industry tricks to deal with this? Soft/hard limit settings, autopause/stop, or does KVM react in doing force shut down the VM in

Hi, I'm trying to work out an issue with call queues. I need the calls that are in a queue to be kicked out if all members are unavailable (for example if all SIP members are having network problems). I tried leavewhenempty = yes but that only seems works when all queue members specifically log out of a queue. I've looked at autopause, but we need it to automatically un-pause once it

Hi John This works fine providing extensions 1001,1002 and 1003 are "Incall" or "Paused" - the problem appears to be that is a handset say 1002 is "ringing" then the 2xxx then the penalty is not honoured. This is well described in the History section of the following link https://wiki.freepbx.org/display/PPS/lazymembers+patch+to+app_queue As I say this seems to

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hello List - I've got a question regarding POS terminal transactions (credit card machines, ATM, etc...). Currently we setup customers in the following manner: Customer Location --> Data T1 --> DataCenter -> PSTN Termination We are currently using Mediatrix gear for fax transmissions from the customer location, but they don't seem to handle POS modem sales very well. Does

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Hello List, I work for an IP communication provider in upstate NY as the engineer assisting our technical support team. We provide a number of different Telco systems to residential subscribers; and in an effort to more effectively trouble shoot termination problems I came up with the idea of creating a click to call system that will allow our agents to effortlessly place test calls. On a

Hi all, I'm getting contradictory results from bptest and ncvTest on a model calculated by GLS as: olslm = lm(log(rr)~log(aloi)*reg*inv, data) varlm = lm(I(residuals(olslm)^2)~log(aloi)*reg*inv, data) glslm = lm(log(rr)~log(aloi)*reg*inv, data, weights=1/fitted(varlm)) Testing both olslm and glslm with both ncvTest and bptest gives: > ncvTest(olslm) Non-constant Variance Score Test

Hello List, Question: Has anyone been able to create multiple queue_log files in /var/log/asterisk for multiple queues? We are designing a multi-tenant system and separating the log files would be useful, instead of dropping all queue actions into one file. Is it possible this is a user configurable option I am missing? Cheers, -- ------ Christopher T Aloi ------

Hello List - I've been slowing growing my extensions.conf file and have been wondering how everyone manages their systems. I currently have my main extensions.conf where I reference my sub extensions (for tenants or customers) files using the include statements and define my global variables. Today while watching the asterisk console I noticed a call from a voicemail user bounced into

Hi, I've just built my first asterisk server. Current information: OS Version: Linux asterisk.visinet.com.au 2.6.18-8.1.8.el5 #1 SMP Tue Jul 10 06:50:22 EDT 2007 i686 i686 i386 GNU/Linux Asterisk Build: Asterisk 1.4.11 Asterisk GUI-version Revision: 1479 $ Server Date & TimeZone: Thu Sep 6 02:37:11 EST 2007 I've used the Asterisk GUI for setup with two IP