Displaying 20 results from an estimated 30000 matches similar to: "Re : Asterisk Queue and URL Calling"
2009 Feb 12
4
Asterisk Queue and URL Calling
Dear All
I want to integrate sugarcrm and asterisk , so when customer call the call
center the agent or extension which answers the call , before pickup the
phone and talk to customer , view his/her information if it is available.
I do this as described below :
1-Setup login username for sugarcrm for each extension
2-Extension Users will login to the sugarcrm.
3-Develop php script to handle new
2008 May 27
1
asterisk 1.4 QUEUES Variables
I have running an Asterisk 1.4.20 box and I want to get the value of the
MEMBERINTERFACE variable to know about which queue member received the call.
I set 'setinterfacevar=' to 'yes' in queues.conf but I can?t get this value.
2014 Aug 22
1
Asterisk 12 - queue variables not passed to local channel
Asterisk 12.5
I'm using AMI to initiate a "call me now" feature from the web site.
The AMI looks like:
Action: Originate
Channel: Local/s at callmenow
Context: dial-to-customer
Exten: s
Priority: 1
Async: true
Variable: CHANNEL_TO_CUSTOMER=SIP/voipms/1112223333
Timeout: 999999
Dial Plan:
[callmenow]
exten => s,1,NoOp(callmenow: Queue without answer)
same
2011 Feb 20
1
MEMBERINTERFACE and MEMBERNAME questions
Hi!
Did play around with queues and need some help. I thought that MEMBERINTERFACE and MEMBERNAME should be set to the ?device? the call was queued to not the device that called the queue, or do i miss something?
Running: Asterisk 1.8.2.3 built by root @ sip on a i686 running Linux on 2011-01-31 13:38:23 UTC
0317998985 calls Kinna (0320209030)
Tomas Ekman (SIP/0317998972) receives the call but
2009 Jun 29
0
asterisk 1.4.21.2 a caller waited in queue, after connect to agent hears silence
Hi all!
My problem is that calls being placed in the queue, and are waiting
while the agents are busy, when an
agents is then free they gets connected to the agent but there is
silence (no voice).
If a caller has not to wait in the queue, there is no problem.
My agents have an iax2 client, and imcoming calls are over SIP.
queue.conf:
persistentmembers=yes
autofill=yes
ringinuse=no
2007 Jul 12
0
No subject
Gustavo A. Gonz=E1lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com=20
=20
------=_NextPart_000_0452_01C8BF32.9F7C4290
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
2007 Jul 12
0
No subject
=20
Thanks!=20
=20
=20
Gustavo A. Gonz=E1lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com=20
=20
------=_NextPart_000_003E_01C8C00B.B3A8DA60
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
2009 Oct 23
1
how to announce the agent answering in a queue to the caller
Hi to all
i'm using Asterisk 1.4 and need to announce something like
'The operator answering to you call is XXX'
to the caller, is it possible to do that using an AGI script ?
The syntax in Asterisk 1.4 is
Queue(queuename[|options][|URL][|announceoverride][|timeout][|AGI])
So, setting up an appropriate AGI script can i play an audio file (or
create it with some tts) to the
2009 Jul 06
1
Monitor
Hi All
am using trixbox with call queues..I've set setinterfacevars=yes in queues.conf and following is dial plan :
[test]
exten => s,1,Answer()
exten => s,2,Set(FILE_NAME=${CALLERID(num)}-${MEMBERINTERFACE}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)})
exten => s,3,Monitor(wav,${FILE_NAME},m)
exten => s,4,queue(55365)
exten => s,5,Hangup()
but MEMBERINTERFACE is always empty - i
2009 Feb 17
1
What is the purpose of membermacro in queues.conf
Hi,
There are 3 new settings (setinterfacevar, setqueueentryvar,
setqueuevar) and membermacro settings in 1.6 queues.conf. What is
the potential use of these settings? The variables set are useful, but
there is no indication of the purpose they could be used? Any one with
some light on potential use case of these new features?
raj
2010 Jan 22
5
Set CDR userfield for Queues
Hello,
I am using Queue application with multiple agents in each queue. I
want to set the CDR(userfield) for each cdr based on the agent
answering the call. Is it possible to do this?
Thanks
2010 May 04
1
problem with ringinuse=no, queue members receive randomly two calls
Dear all
on a debian amd64 i've installed (from source) asterisk 1.4.30
On the system we have in average 50 concurrent calls in queue and 40
sip members.
I'm experiencing an apparently random problem:
sometimes some users receive 2 calls from asterisk, apparently
ignoring the ringinuse=no settings.
It appears on users that are members of many queues
As you can see from the log, the
2010 Feb 17
1
queue.conf - Set(MONITOR_FILENAME=${})
All,
I am trying to set a monitor file from the queue.conf as specified on
http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf In order to
avoid the default MONITOR_FILENAME format wich is:
"agent-xxxxx-uniqueid.wav" for example "agent-10017-1266438575-26.wav"
As you may now, when using the queue command you are not able to know which
agent will take the call,
2010 Dec 28
1
How to reload queue on the fly?
Asterisk: 1.6.2.15
On the production server I've modify the /etc/asterisk/queues.conf file. Now
in CLI I wan't to reload queue configuration gracefully. I did:
virtual-pbx*CLI> queue reload members office
virtual-pbx*CLI>
But `queue show office` tells me that nothing has changed. I tried to reload
all -- `queue reload all':
virtual-pbx*CLI> queue reload all
[Dec 28
2006 Dec 20
3
AgentCallbackLogin() deprecated in 1.4
Hello all,
I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial "queues-with-callback-members.txt" coming with version 1.4.
What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in
2013 May 01
1
Call "stuck" in queue
Asterisk 11.1.0
One queue with strategy=leastrecent. (Full queues.conf below.)
Occasionally (several times today), a caller will get "stuck" in the
queue - there are operators available to take the call, but the caller
stays in the queue for a long time. Any idea what might cause this, or
where I can start looking to debug it? I'm going to start digging
through the queue log
2010 Dec 26
1
Asterisk 1.8 Realtime Queue not working
I have configured my mysql database by following this link
http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue
The only difference is that I am using ODBC instead of MySQL with Realtime.
Within extensions.conf I have the following for my queue
exten => 9**2**1611,1,Answer
exten => 9**2**1611,2,Queue(irock.com,tT,,,300)
exten => *50,1,Answer
exten =>
2013 Aug 03
2
Queues: Knowing when a caller is position 1 (agent phone ringing)
Hello Folks,
I am setting up a call center but we have few agents so one agent is
able to handle calls of different languages and different queues. For
the agent to identify the caller, I want a popup to appear as the
phone starts to ring with the caller's number, language (selected in
the IVR), Queue (sales, support etc) and any other information (e.g a
URL with parameters)
I can send this
2018 Jan 17
2
queue peridiodic-announce-frequency
Hello group,
I tried a lot to enlarge the frequency (i.e. more announces, low wait
between). according to config, every 30 seconds the announcement should
take place. In fact, the first periodic announce is done after 2
minutes?
What is my fault?
Thank you
Regards
Paul
# zypper if asterisk
Loading repository data...
Reading installed packages...
Information for package asterisk:
2010 Jan 04
1
Some minor configuration issues with queues
Hello list !
I have some configuration issues with queues, but I'm sure they are
minor and for someone who has already configured queues it could be
trivial.
This is my queue configuration :
[VC_support_queue]
musicclass = default
strategy = ringall
timeout = 20
retry = 5
wrapuptime=15
autofill=yes
autopause=no
maxlen = 0
setinterfacevar=yes
announce-frequency = 0