Displaying 20 results from an estimated 900 matches similar to: "CDR and Agents Call recording"
2009 Apr 23
2
CDR issue
Hello! I?ve an issue whit CDR using asterisk 1.4.23.1. I?ve configured mysql
to store cdr information, but, while I put into cdr_mysql.conf the field
?userfield=1? and doing a query I found that this field is empty in the cdr
table. On the other hand I can?t find records in the cdr table that show me
calls generated through AMI using Originate Action, that?s calls are not
stored in the CDR, but I
2007 Jul 12
0
No subject
Gustavo A. Gonz=E1lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com=20
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2008 May 26
5
Skype Howto
Hello all! Does anyone have a good howto to setup Asterisk and Skype.
Thanks
Gustavo A. Gonz?lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com
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2007 Jul 12
0
No subject
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Thanks!=20
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Gustavo A. Gonz=E1lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com=20
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2009 Jan 09
1
Web Softphone
Hi all! Im looking for 1ezphone to use as a web softphone but I?cant access
to 1ezphone.com. Anyone knows what happened with this site?. Thanks!
Gustavo A. Gonz?lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com
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2008 Aug 21
2
Asterisk and Huawei SoftX3000
Hi folks! I have a problem with our Sip provider that have a Softswitch
Huawei SoftX3000 to send us SIP calls to our Asterisk PBX, we are working
with G711 with them. They start sending calls to our pbx, some time after
they start to receive 408 messages from asterisk and some time after this
they start to complete calls normally, I don?t know what can be wrong.
Someone has configured asterisk to
2008 Jul 01
4
Fax Between IAX Trunks
Hello! I need to send Faxes from an Asterisk box to an Asterisk + Iaxmodem +
Hylafax installed on other box. I have setup IAX trunks between this boxes,
all works fine but can?t send faxes from one to other, Im trying with or
without NVFaxDetect application but does not work. Is there a way to get it
working?. If I connect a fax machine directly to Asterisk with Iaxmodem and
Hylafax, I have no
2008 Jul 23
1
Broadsoft Sip provider
I am looking for a sample sip configuration of a SIP provider that runs
Broadsoft VoIP switch. My sip provider is Conecta from Brasil, that only
give me a SIP IP address to configure my asterisk box, when I call them for
support or authentication data to load on my sip.conf, they say me that I
don?t need such data, so, anyone knows how I would configure my Asterisk box
against a Broadsoft peer?
2008 May 23
0
Asterisk chan Skype
Hello! Iam configuring chan Skype on my asterisk box, doing some test calls
I saw that asterisk answer the calls but hungs up before the call are
stablished. Is this a license problem?
Gustavo A. Gonz?lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com
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2009 Apr 15
1
pickupexten *8
Hello all!, I?ve running asterisk 1.4.23.1 and I need to get working pick up
from feature.conf. It does no work, only I can connect but cant send audio
over the phone. Is there a bug with this feature?. Thanks for any response!
Cheers!
Gustavo A. Gonz?lez
Dto. de Infraestructura
Despegar.com, Inc.
ggonzalez at despegar.com
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2008 Jan 31
1
createlink with out agents in 1.4
Hi,
I am moving my call center to 1.4. Previously I was recording calls in
agents.conf with the following config
recordagentcalls=yes
recordformat=wav
createlink=yes
So I had the filename in all calls which was *connected to agents*. I
am looking for a similar functionality for 1.4.
I am now recording calls using the following configuration.
[general]
persistentmembers = no
eventwhencalled =
2009 Aug 08
1
A problem with recoding agents calls via monitor
Hello everyone,
I can not get the name of the recoding file of agents calls. I set
agents.conf as following:
; Enable recording calls addressed to agents. It's turned off by default.
recordagentcalls=yes
;
; The format to be used to record the calls (wav, gsm, wav49)
; By default its "wav".
;recordformat=gsm
;
; Insert into CDR userfield a name of the the created recording
; By
2009 Aug 07
0
A problem with monitoring calls
Hello everyone,
I have a problem with getting name of the recorded file of agent calls. As
I've googled I found that the name of the recording file should be inserted
in userfield of CDR table. To do this I set
createlink=yes in agents.conf
but still userfield of cdr is empty but the recrding file is created. my
agents.conf file is like this(That part related to recording options):
; Enable
2007 Jul 12
0
No subject
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12:53:41.358166 IP (tos 0xb8, ttl 127, id 0, offset 0, flags [none], =
proto:
UDP (17), length: 856) 189.8.113.170.5060 > 189.8.126.177.5060: SIP, =
length:
828
INVITE sip:7002 at 189.8.126.177:5060;user=3Dphone SIP/2.0
Via: SIP/2.0/UDP
189.8.113.170:5060;branch=3Dz9hG4bKba4h2m2070fhnc4q20k1.1
Call-ID: d6dc25017b171144f35fb9e1c9c393a3 at 10.0.0.10
2005 Jun 04
2
Zap channel not hangingup
Hi,
I am setting up a test call center using *. I am using one Zap channel
(Wildcard TDM400P REV E/F -- 4 FXO modules) for incoming call and sip
phones (SjPhone) for call agents. I have setup queues and agents. While
testing I found that if the agent presses * key in soft phone while
attending calls Zap channel gets hung up, and another customer can call.
But if the caller hangs up (for example
2010 Sep 22
1
Costa Rica Hangup Detection
Hi all! I'm configuring a digium tdm card in Costa Rica, every things
works well, but calls don't hangup. I've tested setting up progzone=br
but dont work. Thanks for any help.
Cheers!
--
Gustavo A. Gonz?lez
Dto. Telefon?a VoIP
Despegar.com
54 (11) 5032-3500
ext. 3512
2009 Oct 09
0
Asterisk Queue & Agent
Hi all,
I have 2 question.
I have a call center queue with 5 agent; the following are the configuration
files:
*queue.conf*
[name_of_queue]
musicclass = default
announce = queue-name_of_queue
strategy = ringall
servicelevel = 60
context = callcenter
timeout = 60
retry = 5
wrapuptime=15
autopause=no
maxlen = 0
announce-frequency = 60
periodic-announce-frequency=30
announce-holdtime = yes
2006 Jun 27
0
(no subject)
Hi,
I have the same problem with the queue configuration
When I receive 2 calls only 1 phone ring even if more agent's phone are
free.
The second call will go to an other agent only if the first call is pickup.
Somebody have a solution ?
This is my config file :
Queue.conf
[general]
;
; Global settings for call queues
;
; Persistent Members
; Store each dynamic agent in each queue
2009 Jun 07
2
Call recording in - out
Hello to all
I'm trying to record the calls going to my queues, but asterisk creates
2 files, one with the inbound and another with the outbound sound.
I know Sox should mix the 2 files automatically in the end, but this
isn't happening.
I have sox installed in my server.
How can I force Sox to mix the files?
Here is my config:
queues.conf-----------------------------
[general]
2007 Apr 16
2
Problem with queue
I have queue set up in realtime on Asterisk 1.4.2.
Below is the senario that is happenening ::
I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine.
Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine.
But