similar to: Call monitor/barge/train

Hello all, OS OpenSuSE 10.3 * ver 1.4.26.2 zaptel ver. 1.12 Digium TE122 I have a request for remote users to be able to dial through the system so that the sales managers can barge/chanspy on the sales force. I have the DISA part working with authentication(rather straight forward) but what I can not figure out is how to enable the supervisors to be able to barge on these calls. Is there a

Hi All Can anybody help me for dial plan to barge or Spy(ExtenSpy) specificor selective extemsions among 20 extension in my office. lets say my office extension range is 301-320 & i want to barge only 3 extension say 320, 302,314. is this possible to barge specific extension? . Plz help me for this.I am using Asterisk 1.4.9 & SIP channels. Regards Amit -------------- next

HI folks, I have set a barging facility with our production box.Client able to barge a agent but client raise a requirement, they want talk to barge agent but that communication is not listen by customer. It is possible with asterisk or not. thanks in advance. Regards Akhilesh -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, You can try ChanSpy http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanSpy. Idris _____ From: phil.dawson@marnock.com [mailto:phil.dawson@marnock.com] Sent: Wednesday, June 21, 2006 12:23 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Monitor a particular SIP call for training purposes Hi, I've been asked if it is possible to allow a user to

I'm running Asterisk 1.6 and was wondering if anybody have a workig "barge in" solution running. I was thinking of using chanspy, but i would like that the original call would be dropped, and the new call would be the only one there. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hellow, i need the following requirements with asterisk : 1) Can ACD (Automatic Call Distribution) service work with asterisk, and how to set up ACD in asterisk ? 2) How call barging can set up in asterisk ? 3) How call recording can set up in asterisk? Thanks mahboob System Engr SSL -------------- next part -------------- An HTML attachment was scrubbed... URL:

Everyone we have a few new things to give back to the asterisk community. http://bugs.digium.com/bug_view_page.php?bug_id=0002379 http://bugs.digium.com/bug_view_page.php?bug_id=0002380 http://bugs.digium.com/bug_view_page.php?bug_id=0002381 These include app_chanspy, the ability to spy on ANY bridged call taking place inside asterisk. NOT just ZAP as with ZapScan/Barge. Native format_* files

Hi, 1. When an agent is active on a call, i need the ablity for a third person to join the conversation. Basically barge in by a supervisor, participate in the conversation and then leave. 2. As an extension to the above, while on call, can the agent request a conference from another agent and later hang him up. 3. Is there any way for a call to be put in the queue destined for a specific agent

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

Greetings all, I've tried out chanspy, but what I'm really looking for is the ability to interrupt a call (i.e. barge in for emergency purposes). Has anyone found a way to do that with Asterisk? Regards, Eric -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060403/dfe6e99e/attachment.htm

Hello list I am having an issue with Chanspy/SIP that I?m hoping someone has come across and resolved in the past. I am sending calls that come in TDM through T1 ZAP channels and go out to a SIP trunk. If I spy on the SIP channel, I can hear the person on the SIP side of the call just fine, but the person on the ZAP channel fades in and out. If I spy on the ZAP channel, and can hear

Part of a supervisor menu I'm writing requires that I allow the supervisor to choose to ChanSpy a channel from the main menu then return back to the menu to choose other options when she's done. Is there a way to 'exit' ChanSpy and continue down the dialplan? Or is a caller stuck in ChanSpy until they hangup the phone? Thanks. George

Anyone tried the digium TC400B transcoding card? What are your opinions? Thnx

Part of a supervisor menu I'm writing requires that I allow the supervisor to choose to ChanSpy a channel from the main menu then return back to the menu (dialplan) to choose other options when she's done. Is there a way to 'exit' ChanSpy and continue down the dialplan? Or is a caller stuck in ChanSpy until they hangup the phone? Thanks.

Dear, I'm having problems with the configuration of this gateway(GrandStream GXW 4108), I used the instructions from GrandStream but it doesn't work. Someone has a good configuration for this gateway? Thanks in advance, Nelson -------------- next part -------------- An HTML attachment was scrubbed... URL:

I've seen a few but can't get them to work. I need one where I can drop a call into a conference without them knowing it to us it as a live monitor and barge function, anyone doing this are know of a gui client for windows I can use? Thanks,

I have a couple of questions on the zapbarge: 1) zapbarge asks for a channel - how would a manager know what channel to enter ? Is there any way of being able to enter an extension number instead ? I know that you can get the information from the manager interface, but I wouldn't want to give my users access to this, or have to install / write a system just to get an extension number from a

Hello Asterisk list, Hope you are all doing well! We are using the MixMonitor application to record the calls and under some situations the call can be spied using ChanSpy with whisper enabled. Sometimes the spying channel is a person who can interact in the call, and some other times it is a sound file playing a message. The problem is that for some reason the MixMonitor does not record whatever

Anyone successfully implemented a solution for allowing ZapBarge call monitoring only for a specific group of agents calls? The issue I see is that the feature only works on zap channels, and all of the agents (in many cases) are IP phones. Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has privacy issues for senior managers, but would allow all outbound zap calls to be

Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for simply playing around. My background however is with Cisco CallManager, Cisco IPCCX for call centers as