similar to: Full queue issues

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

hi list, i have a question about the args of queue: when we use Queue() app, there are some arguments than can use. help from CLI: Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule]]]]]]]]) well.. i'm trying to identify who has taken the call on a queue, and, when agent conected, launch a macro with some args based on who takes the call i do: exten =>

Quick and dirty question: for the TDM410P I must use the wctdm24xxp driver? Att Vin?cius Fontes Desenvolvimento Canall Tecnologia em Comunica??es Ltda.

Hi, Is there any way to run a command (AGI script, whatever else) at that moment when the call that was in the queue is being bridged to a specific agent? An examples of what I would want to do with this is, for example, have Asterisk ask the caller for his 4 digit customer ID before being put in the Queue. Once I know who the caller is being connected to (which agent) I'd run a

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

This message is pointed directly to Steve Underwood. I tought it would not be nice to directly email him with a question that interests a good part of the Asterisk community, so here it is. :) Steve, remember a few days ago when we discussed about issues on Asterisk 1.6.1.13 and T.38 fax reception? Well I opened an issue on Mantis (https://issues.asterisk.org/view.php?id=16756) and turns out it

Hi, I'm getting some strange behaviour on Asterisk 1.4 running on Debian Stable (Lenny). I suspect it's something to do with my setup, rather than a bug, but I'm struggling to see it, and would appreciate any input. Setup: PC with two ethernet cards: eth0 goes to local network, including two SIP phones (Aastra 9112i, wired, and Nokia E75, over WIFI); eth1 goes to router and

Hi all, I have the below extension defined under sip.conf: [2203] type=friend username=2203 secret=123456 host=192.168.0.164 mailbox=2203 context=intern canreinvite=yes dtmfmode=rfc2833 When trying to register from a softphone installed on a PC behind a nat with IP=192.168.0.164, I got 503 FOrbidden...Does anyone have any idea about what could be the issue? Regards -------------- next part

I have a big headache. I have an Asterisk server connected to an Avaya PBX. Everything is working between those two. The problem is that I have 45 PAP2T adapters and 45 SPA3102 adapters that connect via the Internet to the Asterisk server through a Fortinet firewall. When calling from a PAP2T I get one way audio, the remote site can hear me but I cannot hear them. If I do an "rtp

Not sure if Polycom is changing their policy or if this is an accident, but you can actually download SIP 3.1.1 right from their web site. Anyone looking for firmware should get it now before it disappears. SIP app and release notes can be found here: http://www.polycom.com/usa/en/support/voice/soundpoint_ip/soundpoint_ip450.html -Dave

Hi all, I know I'm probably stirring up a hornet's nest with this question/comment but I've spent the last few days working on a PHP-based class for the manager interface as we're preparing for a pretty big upgrade at our call center and I'm revamping all of the management apps I've written. I can connect to the manager interface and send query strings back and forth all

Is there a way to busy out a Zap channel? I have a customer who is having problems with a line connected to a TDM800 card and we would like to busy out that line. Since that line is the head of the hunt group I cannot simply disable that channel, I need to busy the line so calls will come over the other lines. -- ?Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director

Hi, Is there any way that I can store my manager API output that is: My question is that is there any why using that I can get the QueueStatus and store the result in some text file for further processing. <?php $strHost = "127.0.0.1"; $strUser = "cron"; $strSecret = "1234";

Hello, I'm trying to write a php script that issues the QueueStatus and Queues manager API commands to Asterisk and records the returned event data into a MySQL table. On voip-info.org, I see that QueueStatus returns such things as Queue, Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and ServiceLevelPerf. However, there are no descriptions for these values. I've tried