similar to: Ringing Groups, SIP Forward and looping problem

Is it possible to specify a 'wrap-up' time in a queue so agents will have a specified amount of time to complete tasks between calls unless they hit a key on the phone? As it is they can recieve a call moments after they hang up with no 'down time'. Thanks Jim Friedeck

Thanks to Anthony Ciarochi at Centeris for this solution. I have a Centos (Red Hat-based) server that is now accessible to AD users AND local users via ssh. I can control which AD groups can login using the syntax below. Red Hat-based distros use "pam_stack" in pam.d which is quite different than Debian's "include" based pam.d, cat /etc/pam.d/sshd #

Hi everyone, I'm having a trouble while developing monitoring tool for queues. I'm using C# Sharp & I follow the instruction on http://www.voip-info.org/wiki/view/Asterisk+manager+Example%3A+C+Sharp. My question is how can I get information about how many people are there waiting on queue with this asterisk manager? I want to make that every time there is a call come into the

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

I have a RHEL 6.3 machine successfully bound to AD using winbind, and commands like wbinfo -u and wbinfo -g output the users and groups. I can also log in as any AD user. The problem is, I can log on as any AD user. require_membership_of is being ignored. I can put in a valid group with no spaces in the name, a group by SID, and either way, everyone can log in. I've put this option in both

at http://wiki.openpbx.org/tiki-index.php?page=Easy+route+to+building+OpenPBX.org there is the following adduser command: adduser --no-create-home --ingroup openpbx --disabled-password --disabled-login openpbx This does NOT seem to be the right format for Centos. So far, using man, I have come up with; adduser -M -g openpbx What else do I need?

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hello, i've recently switched over from 1.0.9 to 1.2.3. I've experienced some (to me) weird behaviour. This is the config for an example queue.conf: [654] wrapuptime=30 timeout=20 strategy=ringall retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting music=default monitor-join=yes monitor-format=

Hi, Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan. Any ideas?

Hi all, I know I'm probably stirring up a hornet's nest with this question/comment but I've spent the last few days working on a PHP-based class for the manager interface as we're preparing for a pretty big upgrade at our call center and I'm revamping all of the management apps I've written. I can connect to the manager interface and send query strings back and forth all

Folks, please, take a look at this asterisk log message: [Oct 2 08:55:13] WARNING[10290] app_queue.c: Announcement file 'atcert' is unavailable, continuing anyway... [Oct 2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002 hungup on the customer. but: -bash-3.1$ whoami asterisk -bash-3.1$ ls -ls $HOME/sounds/atcert* 12 -rw-r--r-- 1 asterisk asterisk 10956 Oct 2 07:00

My colleague left our company, then I have to manage all our phones lines and asterisk: please, apologize me because I'm 'absolute beginner' about voip/asterisk!! Well... all seems work fine; we have some queues and some agents; the "music on hold" works fine when the agent press the hold button on the phone (thomson); the agents have the 'autoanwser' flag

Hi, all, I build clang-tidy by "ninja clang-tidy", but when I run below command, I get no checks. Where is the clang-diagnostic* checkers? Thanks in advance. > $ /Users/zyg/Documents/workspace/llvm-project/llvm/cmake-build-debug/bin/clang-tidy --checks="-*,clang-diagnostic-*" --list-checks No checks enabled.

Hi, Is there any way that I can store my manager API output that is: My question is that is there any why using that I can get the QueueStatus and store the result in some text file for further processing. <?php $strHost = "127.0.0.1"; $strUser = "cron"; $strSecret = "1234";

Dear All, Is it possible to make any authorization (eg. checking of group membership) in case of GSSAPI authentication? Our dovecot authenticates the users against PAM and GSSAPI. In the PAM file I'm able to check if a user is a member of a selected (e.g mailreader) group. If the user is member, he can login otherwise not (see below). If the user has a valid Kerberos ticket and he

Hi all, I'm using samba with winbind which has been integrated with Active Directory. In the smb.conf file, I have template shell = /bin/bash winbind use default domain = yes to allow ssh but I don't want all the domain users to be able to ssh. Is there a way to only allow for example) domain\ssh_group which is an active directory group to be able to ssh into the server? This is my

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the