similar to: crash after callbackagent ackcall

This is weird, and could find nothing on the wiki or * google search. Regardless of the ackcall setting in agent.conf, if I have agents logged in to a phone on a zap channel, when a call is made the agent's phone rings, and when they answer, they have to press "#" in order to hear the announcement. If the same agent is logged onto a sip channel, then the announcement is played as

Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing?

hi!, Asterisk Version:1.6.1.20 OS: CentOS release 5.3 (Final) uname: 2.6.18-128.el5PAE #1 SMP Wed Jan 21 11:19:46 EST 2009 i686 i686 i386 GNU/Linux Application: Queue Specific Details: Obtain Acknowledgement from queue member before bridging the caller. Language: AEL Similar Example:http://www.voip-info.org/wiki/view/Asterisk+tips+Queue+Member+ackcall Scenario: 1. User calls in a General Number

What would be the simplest way to retrieve information form a CNAM database that provides http based query responses? Does an application or script already exist that does this? Basically, I want to do a wget of a URL that contains the callerID number as a variable, and assign the returned text to another variable which can be used to set the caller ID name. Any suggestions?

First, many thanks to Greg Boehnlein for his patch to chan_agent.c for adding a "preackannounce" option. I am running CVS HEAD from 2005/07/31, and the patch failed in a few hunks, since the code was refactored to add in some CASE statements where there were compound if statements before. Anyway, I have successfully updated the patch to work against head as of 3 weeks ago, and would

I am trying to get remote extensions to work correctly with agents. I have ackcall=yes and have agents logged in to extension 101 using agentcallbacklogin with extension 101 defined as: exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer)) This setup works great on local and/or voip channels, but on zap channels, the zap channel answers immediately as soon as it goes off

Hello all I'm trying to get my asterisk config to listen to multiple ports. This is since some clients have port 5060 blocked by their ISP. Does anyone know how to do this in sip.conf or if it is even supported? Thanks!

Has anyone been able to get the IP501 to discover the FTP server IP address (via dhcp or dns) and download 100% of the config from a provisioning server? We are still having to touch each unit to enter the ftp server address and password, as well as set many of the options that will not take from the config file. Have a sample config file you are willing to share? What is required in

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

When using the callback feature on agents I notice that when the queue calls one of the agents and the agent picks up the call they hear nothing until pressing the # to accept the call. Only then does my announcement play back to the agent after which the call is immediately connected. Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes

I have added the following to a macro that is used for all extensions so a user can access voicemailmain by pressing * during the voicemail prompt ; check voicemail exten => a,1,voicemailmain(${macro_exten}) exten => a,2,hangup The behavior is a little weird, the * key is not recognized during the portion of the greeting where the extension number is being played back, after it is

Can anyone shed some light on "rules" that might make the task of parsing the country code and city codes from a dialed number in the CDRs? I know that there is almost never a case where a concatenated country and city code could overlap with another country code, but what about city codes and local numbers? Is it possible for a concatenated city code and local number to match another

Hi, I want to know how I can get a value from a table. Say, I have a table sip_buddies for storing sip user account information. There is a field called 'accountcode' that I want to get its value in the dial plan. As I find that there is no direct way to get the value from the table. Does anyone can tell me how can I get its value in the dial plan? Thanks!

Looking for someone with a successful experience similar to this; I have a need to cross connect a 3COM NBX PBX PRI interface to asterisk, but over a long distance. We do not need any IP connectivity and the solution requires G.711u audio so there is no benefit to using IP. Has anyone here successfully cross connected any PBX PRI interface expecting NI2 PRI signaling B8ZS/ESF with an

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

Anyone know how to override the 99 message limit in voicemail? (yeah, we have a public VM that gets that many a day). -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050812/1bff12e4/attachment.htm

Anyone know of any equipment that I can use to connect a laptop running asterisk to a POTS line (RJ11) ? Regards, Dovid __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com

Can anyone point me to a reference or sample config for bypassing a nailed up (point to point) t1 between two PBXs with asterisk and a pair of t1 cards? Right now I have 2 Nortel norstars connected to each other via a leased line t1. I also have a solid 10mbps low latency microwave link between the 2 sites. My goal is to run an asterisk box at each end with a t1 card and Ethernet card to

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]