similar to: Backports to 1.2.14 of 1.4.0 app_queue features.

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Hi... I just had a real quick and simple question... I have a asterisk implementation setup w/ real time off of a mySQL database for SIP peers and queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there are some new configuration features i would like to use. I was wondering if i could just add to the database table a column for the new config option? if this will work or

I posted this over in asterisk-dev, realized I probably should have put it here. Hi there, We?ve been having a strange issue with a customer?s queues where a queued call will ring an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client. This in turn causes a few issues: - Agent stats

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hi! Did play around with queues and need some help. I thought that MEMBERINTERFACE and MEMBERNAME should be set to the ?device? the call was queued to not the device that called the queue, or do i miss something? Running: Asterisk 1.8.2.3 built by root @ sip on a i686 running Linux on 2011-01-31 13:38:23 UTC 0317998985 calls Kinna (0320209030) Tomas Ekman (SIP/0317998972) receives the call but

Hello All! I asked week a so ago about how to call multiple phones alltogether (home, office, cell) Dial app looks simple, this is kind of what I have now: --------------------- [globals] IVAN_HOME_OFFICE=SIP/BF8 IVAN_OFFICE=SIP/CFC IVAN_CELL=SIP/83 at callcentric [internal] exten => 101,1,Dial(${IVAN_HOME_OFFICE}&${IVAN_OFFICE}&${IVAN_CELL},60) same => n,VoiceMail(101 at

Hi, How can I pass the following data to te queuelog via ami?? Agent,data. ?? I'm doing this: Action: QueueLog\r\nQueue: queueprueba\r\nEvent: Login\r\n\r\n And thath works fine getting the log with the event but I cant find how to pass the agent and data parameters Any idea? Thnks -------------- next part -------------- An HTML attachment was scrubbed...

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

On 10-09-16 00:50, Richard Mudgett wrote: > > > On Fri, Sep 9, 2016 at 5:37 PM, Jonas Kellens > <jonas.kellens at telenet.be <mailto:jonas.kellens at telenet.be>> wrote: > > Hello > > when I type on the Asterisk CLi 'queue show', I first get a list > of my queues and then the following : > > > failed to extend from 240 to 327

Hi there! Trying to originate and dial a number using Zap-8, used to work, but now it just fails. I enabled all debug I found in the source-code and this is the output from asterisk. Can someone understand something from the debug-output what is wrong and direct me to what the problem might be? The setup is correct, trust me, it worked some hours ago, haven't changed anything. Just dialing

Just a silly question that I'm not sure. Ringinuse is working with IAX in 1.6??? like in sip?? Thanks! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090306/fa56ebfc/attachment.htm

Hi, I use asterisk 1.8. My issue is : I have the same SIP members added to two queues. I use realtime configuration and has set the field ringinuse=0 for both the queues. But if an extension is answering the call in one queue, and some new call comes in the second queue, still that extension is ringed. In the queue_log table I am getting RINGNOANSWER events each second for the extension until

It's my understanding that the backport is available now in 1.4. However, seem to be having some issues with it. Just wondering if I have everything setup right. I'm running 1.4.26.2 realtime. queue_members: `uniqueid` int(10) unsigned NOT NULL auto_increment, `membername` varchar(40) default NULL, `queue_name` varchar(128) default NULL, `interface` varchar(128) default NULL,

Hello, I have queues.conf setup with a group like so: [Sales](StandardQueue) announce = first member => SIP/FF4C119EEBF8-SLS member => SIP/FF9EF375CCFC-SLS member => SIP/13145555555 at callcentric ;Eric's cell member => SIP/FF1565AABB2D-SLS ;Eric's Yealink So, my idea here that it should ring all 4 phones at the same time. And it does work but randomly.I did trace a call and

My settings for the queue.log are in the [general] section of logger.conf I'm running 13, I didn't see what version you said you were running. If I wanted to add a LOCAL channel to my queue I'd do it as member => LOCAL/7124 at kiniston-intern,0,John,hint:7124 at kiniston-intern On Thu, Nov 15, 2018 at 2:38 PM Ivan Demkovitch <idemkovitch at yahoo.com> wrote: > John,

We are assigning interfaces directly to our customer service queue through an application running on each agent's PC using the QueueAdd Manager API command. No agents are defined in agents.conf. Does anyone have a solution to pause or remove an interface that doesn't answer after a defined period of time? Thank you, James

I am trying to collect enough information about an problem a client is having with its asterisk 11.17.0 x86_64. This issue was observed before in 1.8.20, and we upgraded to 11.15.0 and then to 11.17.0 with no solution. Background: this client is a telemarketing call-center that generates outgoing calls with close to a hundred agents operating simultaneously in peak hours. The system uses

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the