similar to: Condensing queue CDRs into single entry

Hi, Is it possible to define maximum talk time in a queue? ie any one who joins a queue should not be able to talk more than say 5 minutes to the agent. raj

Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj

Hi, I have a typical call center with queues and agents added via AddQueueMember. One of my requirement is to implement a forgot password function. If a caller does not remember the password, he calls up an unauthenticated line and the agent manually authenticates him. Then the caller should have a provision to reset his password. The requirement is that the agent should not know the new password

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hi list! Running Asterisk 20.0.0 on CentOS 7, logging CDRs using cdr_adaptive_odbc to mariadb-server-5.5.68 (via mariadb-connector-odbc-3.1.7-ga-rhel7) Using chan_sip. I'm facing the problem when there is a sudden spike of calls, some of the calls that are being made during those spikes hang forever basically. This looks like this: [root at voip]# asterisk -rx 'core show channels

Hi For whatever reason we've getting 2 or 3 CDR lines logged for each call, often in different formats: as1:~# grep test-89-1e2c /var/log/asterisk/cdr-csv/*.csv

Hi, I am using asterisk-1.4.15, and using AddQueueMember to add SIP interface to the queue. Each sip interface is member of multiple queues The queue does not recognize that an agent is busy and keeps trying to call the busy agent. I have identified two patches that can fix the problem, one at http://www.scopserv.com/download/asterisk-1.4.17-state_interface.diff in thread

Hello, I'm working on some dialplan rules to pull multiple users into a conference call. I have some fairly straightforward rules which start up a new MeetMe conference, allow escape with the * key to invite more users, then use a features.conf sequence to bring the new user into the conference with ChannelRedirect. The problem I'm running into is the time in the MeetMe conference

On Sat, 2009-02-07 at 15:51 -0500, Alexander Lopez wrote: > > > -----Original Message----- > > From: Steve Murphy [mailto:murf at digium.com] > > Sent: Saturday, February 07, 2009 1:59 PM > > To: Alexander Lopez > > Subject: RE: [asterisk-dev] 1.4 and CDRs -- The Breaking Point > > > > On Fri, 2009-02-06 at 12:28 -0500, Alexander Lopez wrote: >

I just noticed that incoming calls don't show up in user specific CDR files. For example, if in sip.conf, you have the following entry: [123] callerid="Joe Blow" <123> type=friend username=123 secret=456 mailbox=123@vm-context host=dynamic context=123 canreinvite=no dtmfmode=rfc2833 nat=yes accountcode=customer-name amaflags=billing Calls that the user initiates show up in

Hi, I have a small call center with 4 Zap lines and 4 agents. Agents login using sip phones with AgentCallbackLogin. I occasionally gets a complaint that when customers call the call center, after the initial greeting is over the call gets cut after playing the thank you message. I started investigating and found that that happens when the call gets transferred to an agent who is making an

Hi, I am migrating some billing code from 1.2 to 1.6 cdr output. Mostly this is not too bad, but I have a scenario where some data appears to be "lost" Call from SIP/100 to SIP/200, but the SIP/200 device is programmed to send a redirect to extension 1234. chan_sip creates a Local/1234 at context call, which has its own CDR. In 1.2, the CDR records look something like: 1)

Hi Like we can define cdr field format for csv, is it possible to define if cdrs are stored in a database? Also, what will be size limit for database CDR storage ? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110712/b5356cfd/attachment.htm>

Hi Group, I am trying to capture CDR records from Asterisk into PGSQL database. The problem is that the CDR information does not get populated until the call is hangup. Does anyone know if there is a way to get CDR info into database before call ends??? Thanks, Prakash

Hello I configured Asterisk to put CDRs in the database like it was explained in: www.voip-info.org/wiki/view/Asterisk+cdr+pgsql What I want to know is how do the billing solutions (like Asterisk2Billing) work with Asterisk. The billing system just use the information that Asterisk puts in the CDR table? Or they connect directly to Asterisk? Or is Asterisk that has, before the Dial command,

Hello! I have been doing some tests with call transfers and I have been looking at the CDRs that Asterisk generates. Scenario 1: A calls B B answers and does a blind transfer to C (using # key) C answers and talks with A Scenario 2: A calls B B answers and does an attended transfer do C (using the phone's transfer key) C answers, B hangs up, and C talks with A For scenario 1, the CDR shows

I have created an asterisk.org blog entry: http://www.asterisk.org/node/48358 to describe what I will shortly be committing to trunk to correct the weaknesses of CDRs, that asterisk users and developers have been complaining about for quite some time. Highlights: Restructuring the code and philosophy of CDRs. Plans to eliminate the ForkCDR() application Plans to create

Hello, There seems to be a problem with asterisk cdrs when calls are generated via AMI Originate using Local channels. Asterisk writes CDR as soon as A party off-hooks. Resulting in very inaccurate billsec and duration values. Expected CDR in case of local channel origination should be 2 records, one can be when A party answers, and the other should be written when B party hangs up the phone.

All, According to my readings CDRs are stored at the end of the call. My concerns is when asterisk goes down (I know that it's never happen but it's just in case) or when the is a power shutdown of the server. then CDRs are not stored in mysql. is there a way to store periodially CDR during a call, and set the periodical timer regarding the context. if no is there a way to retreive CDR,

We are developing an on-demand teleconferencing solution. We will be billing per-minute/per-user. I've successfully gotten Asterisk to write CDR data to a postgres database, but with the way I've got things setup right now the CDR does not have the dialed conference number. We need this information in order to be able to bill. As teleconferencing is the only application of the