Displaying 20 results from an estimated 1000 matches similar to: "Not joining queue when empty"
2007 Sep 07
1
queue static agents
Hi,
I setup a queue (number 4050) with one static agent
(extension 4054).
What I would like is that when someone calls the 4050
queue and there are neither "dynamic" agents logged in
nor is the static agent 4054 "on-line" then the caller
gets out of the queue and falls into another context
(eg. voicemail or anything). Not "on-line" means that
either the SIP
2006 May 25
1
RRMEMORY / Queues Not Working Right
Hi,
I'm trying to use Round Robin Memory with my queues. It seems to work
fine... that being I call in.. first time agent 1 will get a call,
second time agent 2, and so on. However, it seems if a period of
time has gone by since agent 1 got a call (I don't know how much but
say 10 minutes or so) when another call comes in.. agent 1 gets the
call again. Can anyone confirm this? Is
2007 Aug 08
1
RoundRobin Holding Memory?
I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I
have three agents. We'll call them 101, 102, and 103.
When a call comes in.. I want it to always try 101 if no answer try
102.. if no answer try 103, etc.
However, what it is doing is... it will ring 101... if 101 answers,
next time a call comes in it will go to 102. This isn't at all what I
want. Any ideas
2010 Feb 02
0
Queue problem, ringing agents.
I'm running Asterisk 1.6.0.21 and Aastra 57i phones. I'm having an issue
with the agent phones ringing when someone is in our queue.
The first phone will ring 3 to 4 times then the call will roll over to
the next phone as expected. However, any phone after the first one will
only ring once and the wait between that phone and the next will be as
if it if ringing 3 to 4 times.
My
2010 Jan 04
1
Some minor configuration issues with queues
Hello list !
I have some configuration issues with queues, but I'm sure they are
minor and for someone who has already configured queues it could be
trivial.
This is my queue configuration :
[VC_support_queue]
musicclass = default
strategy = ringall
timeout = 20
retry = 5
wrapuptime=15
autofill=yes
autopause=no
maxlen = 0
setinterfacevar=yes
announce-frequency = 0
2010 Dec 26
1
Asterisk 1.8 Realtime Queue not working
I have configured my mysql database by following this link
http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue
The only difference is that I am using ODBC instead of MySQL with Realtime.
Within extensions.conf I have the following for my queue
exten => 9**2**1611,1,Answer
exten => 9**2**1611,2,Queue(irock.com,tT,,,300)
exten => *50,1,Answer
exten =>
2010 Nov 01
0
Queue Group not forwaring calls to agents
I am trying to set up Hunt Groups and I am having some issues. Here is what
I am trying to do. All my users actually register with OpenSIPS. Asterisk
is using Realtime and I have set up a MySQL View Table so that Asterisk
see's all the SIP users info that OpenSIPS has. This is what I have
configured
queues.conf
----------------------------------
[irock.com]
strategy=leastrecent
2009 Mar 20
3
Queues Announce help request.
I am trying to get a queue to do more than just play music and hold calls.
Specifically, making some "comforting" voice announcements would be nice.
Below is the queues.conf file relevant portions.
Member phone number is munged to protect the guilty.
We shouldn't need the announcement source info, but I have been trying
everything.
The problem is with the member busy, we get no
2009 Mar 06
0
Queue moh problem with 1.4.23.1
I just installed 1.4.23.1 with the queue realtime logger backport. Here
are my configs:
musiconhold.conf
[default]
mode=files
directory=/var/lib/asterisk/moh-native
random=yes
queues.conf
[7703]
wrapuptime=0
timeout=15
strategy=rrmemory
retry=5
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting
2006 Jun 27
0
(no subject)
Hi,
I have the same problem with the queue configuration
When I receive 2 calls only 1 phone ring even if more agent's phone are
free.
The second call will go to an other agent only if the first call is pickup.
Somebody have a solution ?
This is my config file :
Queue.conf
[general]
;
; Global settings for call queues
;
; Persistent Members
; Store each dynamic agent in each queue
2006 Feb 19
1
Queue Messages now playing when caller is inside queue
Hi,
I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's
running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and
copied all config files from original to the new server. But when a caller lands inside
the queue no queue message is getting played. The gsm files are present in proper
locations, whcih I am able to play using
2010 May 11
0
queue member state in asterisk 1.4
Hi,
My queue members use Local channels and their queue state is "In use" while their hint value is "Idle".
Since I have Ringinuse=no, I'm experiencing issues such as incoming calls waiting too much because the agent's phone isn't ringing even though it's idle/free.
I read somewhere that this is a "known bug" in 1.4 and should be fixed in 1.6. I
2004 Sep 17
6
Agents and Queues
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I can use the joinonempty=no setting, however this setting
doesn't work if you use the agent functionality (at least not with
AgentCallbackLogin). I could, of
2011 Jun 10
1
Queue not sending call to Agent
Queue not sending call to Agent
I am having an issue and i am not sure if it is a bug or a config issue. I
was originally running Asterisk 1.8.1.1 when I noticed this issue. I
upgraded to 1.8.4.2 to see if that would fix it but it didn't.
The issue is that I have a call queue and the agent dials a number to log
into the queue. When someone calls the queue the first time the call is
2006 Jun 15
0
queue always hangs up/skip the next agent after ringing a agent -- help!!!
Hi,
I have 1.2.9.1 installed. It always rings first available agents for 15
seconds, then rings and hangs up the next agents straight away, then
ring the next agents for 15 seconds. It goes as a loop. Any one has the
following same problem? Thanks.
Agents.conf
[general]
persistentagents=yes
[agents]
autologoff=60
wrapuptime=15000
ackcall=no
group=1
agent => 7130,7130,agent1
agent =>
2006 Feb 01
0
how to log agents into a queue
hi, i'm testing asterisk
i would like to log some agents in a queue and see how works the system.
i've added to queue.conf
Code:
[700]
wrapuptime=0
timeout=15
strategy=ringall
retry=5
queue-youarenext=
queue-thereare=
queue-thankyou=queue-thankyou
queue-callswaiting=
music=default
monitor-join=yes
monitor-format=
maxlen=0
leavewhenempty=no
joinempty=yes
2007 Aug 04
0
queue beep
Hi -
I have a queue setup with 4 agents. The people working the queue
tell me that when a new call goes into the queue, both the agent and
the caller hear a tone. These are static agents - could it be
ringing the line again, even though the agent is on a call? We are
using GXP2000's with only 1 line programmed in.
thanks
Todd
queue.conf
> [601]
> announce-frequency=0
2009 Sep 18
0
Queue Call Disconnection
There is an environment Setup uses Asterisk 1.2 and doesn't want to upgrade.
There is an issue while a call goes to any queue we create, the call is being disconnected after 20 seconds and it is hangup.
The following is the configuration:
- vi /etc/asterisk/queues_additional.conf
[8]
wrapuptime=0
timeout=30
strategy=ringall
servicelevel=5
retry=4
reportholdtime=No
queue-youarenext=
2006 Nov 08
0
Queue forks asterisk and then leaves the extra processes lying around
Hi,
I have a problem with Queue where by a call comes in to the queue and
if all the phones are busy and the queue reaches the timeout, it will
fork a process and leave it sitting there before going off to the next
step in the dial plan and continuing normally. This doesn't cause any
problems except for I assume that it will eventually use up all the
memory on the machine and it messes with
2006 Nov 08
1
Queue forks asterisk and then leaves the extraprocesses lying around
Are you using freePBX by any chance?
Regards
Lee
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Nigel
Roberts
Sent: 08 November 2006 08:55
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Queue forks asterisk and then leaves the
extraprocesses lying around
Hi,
I have a problem with Queue