similar to: Detecting Agents and Chanspy

I would like to use chanspy and restrict it to Agent channels. Then setup it on an extension for the supervisor to monitor people taking calls from the queue and making outbound calls. Is there a way to use the agent channel with outbound calls? I don't want to record the calls(which AgentMonitorOutgoing seems to do), just kinda flag them so that they can be spyed upon. Any kind odd

Hi Guys I have just installed a call center onto Suse 10. I have managed to do a DBget (astdb) and extract the DNID numbers to play a DNID specific greeting. We have installed Snom 320 and the customer would like us to Send the DNID(nam) to the phone screens so that the agent will be able to answer in the correct language and with the specific customer company name (ie. Agent says

I'm trying to spy on an agent (Agent/54321). I can "dial(Agent/54321)" successfully. If I "chanspy(Agent/54321)" or "chanspy(Agent)" all I get is a series of beeps. Any clue where I should start looking? Thanks in advance, ------------------------------------------------------------------------ Steve Edwards sedwards@sedwards.com Voice:

hello list, i use the code below [macro-chanspy] exten => s,1,Authenticate(${ARG1}) exten => s,n,ChanSpy(SIP/${EXTEN:3},dqs) exten => s,n,Hangup app-chanspy] exten => _0071XX,*1,*Macro(chanspy,1234) exten => _0072XX,*1,*Macro(chanspy,5678) exten => _0073XX,*1,*Macro(chanspy,8910) but when i do 007100 for exemple i spy another agnet 102 or 103 any help please thanks and

thank you so much it work you must add 1 like below [app-chanspy] exten => _0071XX,*1,*Macro(chanspy,1234) exten => _0072XX,*1,*Macro(chanspy,5678) exten => _0073XX,*1,*Macro(chanspy,8910) best regards. 2015-03-11 19:48 GMT+00:00 Carlos Chavez <cursor at telecomabmex.com>: > On 3/11/15 12:48 PM, Salaheddine Elharit wrote: > >> hello list, >> >> i use

On 3/11/15 12:48 PM, Salaheddine Elharit wrote: > hello list, > > i use chanspy with the code below > > [app-chanspy] > exten => _007.,1,Macro(user-callerid,) > exten => _007.,n,Answer > exten => _007.,n,Authenticate(1111) > exten => _007.,n,ChanSpy(SIP/${EXTEN:3},dqs) > exten => _007.,n,Hangup > > > > i have a question related to chanspy

Hello I have a simple configuration to allow the admins to listen the agents calls: exten => _654,1,ChanSpy(Agent) exten => _654,2,Hangup() The problem is... even when the agents hung up... it seems the channels remain active: asterisk*CLI> show channels SIP/211-b3042018 654 at default:1 Up ChanSpy(Agent) SIP/211-b3fbf768 654 at default:1 Up ChanSpy(Agent)

hello list, i use chanspy with the code below [app-chanspy] exten => _007.,1,Macro(user-callerid,) exten => _007.,n,Answer exten => _007.,n,Authenticate(1111) exten => _007.,n,ChanSpy(SIP/${EXTEN:3},dqs) exten => _007.,n,Hangup i have a question related to chanspy i have created extension from 100 to 300 and i will give the permission with group of extension i want to use

How can i activate "ChanSpy" to spy on a dedicated extension? I see the following in "/etc/asterisk/extensions_additional.conf" [chanspy] include => chanspy-custom exten => 501**,1,Chanspy(801) exten => 501**,n,Hangup exten => 502**,1,Chanspy(802) exten => 502**,n,Hangup But when i try to call "501**", it doesn't give any response. Thanks.

Hi, I have developped an application that monitors the status of my queues through the events triggered on the Manager Interface. This way, I can know the status of my Agent real time. Now, I have a new requirement that I must allow a manager to click on the Agent he wants to monitor and be able to monitor the call. My idea was to, when the user clicks on the Agent, I would Originate a call

I use chanspy to listen to agents for QA. It works great for listening to random conversations. * works to switch between calls. I cannot however specify the agent I want to listen to. I dial the agent's extension and press # but get connected to some random conversation, not the one I dialed. Anyone know what I am doing wrong? Thanks, Steve

I'm trying to figure out how to listen in to a channel that I specify. I have the impression I've seen this done via Flash web controls, but I'm trying to write something myself and I can't figure out what command would be used. ChanSpy looks great, but I don't see how to specify the channel. I have a channel identifier like "SIP/provider-08748db0" which is what I

I have an application that requires I be able to dial into an asterisk box, then from there dial out to another user through a PSTN. I'd like to be able to both 1) record this call and 2) let another user dial in using something like ChanSpy to listen to the conversation. I can get this working by executing an auto-dial script to connect one end of a call to an outside Asterisk box which

> On Mon, 26 Mar 2007 10:42:38 -0700, Stephen Uhler wrote > > >>>GDrayer@guesswho.com said: > > > I have been successful using ChanSpy on a standard Dial call but when > > > attempting to ChanSpy on an incoming call that has been added to a > > > MeetMe conference (attempting to coach an agent that is speaking to a > > > conference of callers)

I would like to be able to stop the chanspy application and go to the next step in the dialplan but I do not see a way to do that. I have looked at the code and I do not see a way to stop the chanspy application. Even if there are no channels that match the chanprefix pattern the chanspy application is not exited. Hitting the * key stops spying on a channel but then starts spying on the same

Hi list, I have write down my code on which chanspy not working when I make a group with name of spy. Please help me where is the issue on that. a) caller will call this number to join konference and spy group exten => 43681111,1,Answer() exten => 43681111,n,NoOp(****${CHANNEL}****) exten => 43681111,n,Set(GROUP(${CHANNEL})=spy) exten => 43681111,n,Set(a=${GROUP_LIST(spy)}) exten

I am still trying to figure out a reasonable way to exit the chanspy application in a dialplan. For the most part I understand how things are working and there is one change I would like to propose. The way the 1.4.23.1 code seems to work is that if there are no channels that match the chanprefix argument the chanspy code stays in a loop waiting for a new channel to come into being that matches

Hello, I have an incoming Voip call, where an intro message is played (How can I help you today?) and the answer is recorded - with Record(tst:gsm,3,30). The call is not bridged. I also have an internal SIP phone which dials into an extension as soon as the Voip call lands, and spies on the unbridged Voip call, using ChanSpy. All is well before start of Record () - ChanSpy can hear the

I am trying to find the app ChanSpy for Asterisk v1.0.7. I have tried looking on VOIP-info.org's ChanSpy page (http://www.voip-info.org/tiki-index.php?page=Asterisk+cmd+ChanSpy)and also referred to the link regarding bug 3836 (http://bugs.digium.com/bug_view_page.php?bug_id=0003836). I downloaded the attachments and tried to use the patch and compile the source. However, it seems that

Part of a supervisor menu I'm writing requires that I allow the supervisor to choose to ChanSpy a channel from the main menu then return back to the menu to choose other options when she's done. Is there a way to 'exit' ChanSpy and continue down the dialplan? Or is a caller stuck in ChanSpy until they hangup the phone? Thanks. George