similar to: Queue AgentCallBackLogin

I'd like to know how everyone else is going about getting correct CDR information for calls. Right now I notice that if a call come in and gets parked the CDR info doesn't how the correct info on who picked that call up, also when someone transfer a call there isn't a new record being made so the duration of the call shows up for who received the call and transferred it. I started

Hello: I''m trying to put a puppet master on an EC2 instance, and have it be accessible to agentes using either its EC2 DNS name (e.g., ec2-xxx-xxx-xxx-xxx.compute-1.amazonaws.com) or a friendlier alias (e.g., puppet.example.com). My /etc/puppet/puppet.conf looks like: [master] certname=ec2-xxx-xxx-xxx-xxx.compute-1.amazonaws.com

Hi Everyone, We use the top buttons on Aastra 55i to login and logout from Queues. This is the order: Button 1 = Login to English Queue Button 2 = Login to Spanish Queue Button 3 = Logout of English/Spanish Queues There are indicator LEDs on each of these buttons. Is there anyway we can send a SIP request or some other communication to get the Aastra 6755i phone to keep the LED for login set

Good afternoon, I have a server still using Asterisk 1.4.44, it has not been done migrating to a more updated. My problem is in AgentCallBackLogin. When many people (more than 100) try to run it at the same time, the application simply hangs or is extremely slow. It takes anywhere from four minutes just to ask for the password of the agent. I thought I might be missing hardware, but both the CPU

I've been working on setting up a few queues and agents for use in our upcoming call center. Agents can log in and customers can call in and be routed properly, but I've run into one strange issue. When an agent dials 98 to login the "agent-incorrect" file is played, then the agent can login as normal. Searching the archives I found this issue brought up in Feb '04 :

Hi, We?re looking at options for logging agents into the system programmatically via Perl/PHP and I was wondering if anyone else is doing this and if so, how. We're using AgentCallbackLogin now but would like to set up a web interface instead. I've been looking at Asterisk::Manager and didn't see anything relevant and wanted to ask the group before we dove into the Asterisk source.

Running Asterisk CVS-HEAD-12/21/04-20:17:06. When i Login with AgentCallBackLogin the agent will have status 'unavailable' until I do a reload on Asterisk, then the Agent is logged in. If the Agent logs out and then logs in again, I will have to reload Asterisk again before the Agent can receive calls. Anybody else have this problem? Thank you in advance Thorben

Hi Trying to get logout by dialling an extension sorted out. Thought the it worked was agent logs in and logs off on an extension clears any previous agents currently on that extension like: 1. agent 1 login to extension1 2. agent 2 login to extension1 3. agent 2 logout agent 1 and 2 logged out Is this how it should work? I am using current cvs. Thanks Jack agent => 0,,nullagent agent

Hi Last night I upgraded an asterisk install from cvs of early this year to current cvs head and all seemed to be working OK, but now I'm having several problems which seem to be related to queues. First off queues don't work, there's no error message, the channel just seems to hang - cli output as follows: -- Executing Answer("Local/00@local-208c,2", "") in

I'm using ver. 1.0.7 here are a couple of lines from my extensions.conf file: exten => x,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@sip) exten => x,2,Hangup I'm looking for a way to capture the Agent ID after login, to keep track which agent is associated in a certain call.

I would like to know if AgentCallbackLogin will be discontinued anytime shortly in Asterisk 1.4.x . I've read a page in voip-info that said so [1], but it was not an official announcement. I have to be sure, because I'm in the process of setting up a medium-to-big callcenter with Asterisk and calling the agents when a call is placed in a queue is a requisite (I've also read it can be

When I use AgentCallbackLogin() function to login an agent, I got following warning message saying the agent is not valid for auto login while my other extensions work fine for this function. Does anybody know why? This extension has the same settings as the other ones like agents.conf and queues.conf. Here is the message from asterisk: -- Executing

When I use AgentCallbackLogin() to logout an agent, it always ask for new extension. I can press # to logout. But I'd like the remove this new extension prompt so when agents are trying to logout, they do not have to press #. Does anybody know how to do this? I am using Asterisk 1.2.12.1 Gary -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

Hi, I'm currently migrating to 1.4 and have problems changing deprecated AgentCallbackLogin to AddQueueMember. I have dynamic queues and dynamic agents (MySQL Realtime), and pseudo-dynamic agents.conf (with huge amount of possible agent numbers). Agent login is done trough manager API: * AgentCallbackLogin * QueueAdd In 1.4 seems AddQueueMember can do all the same, but there is no such

Hi, My queue used to work fine until I upgraded to 1.6. I am getting the message: No application 'AgentCallBackLogin' for extension (default, 31001, 1) After some rearch I learnt that AgentCallBackLogin is removed in 1.6. Any one has a configuration that works in place of AgentCallBackLogin in 1.6. -- ond -------------- next part -------------- An HTML attachment was scrubbed... URL:

With the 1.4 series I see that AgentCallbackLogin is deprecated and that to get the functionality it is suggested that it be implemented via dialplan. I've read through and followed the examples near as I can tell. Agent login/logout works fine with the agents being added to their respective queues and offered calls from the queues to which they've been added. The catch however is with

Good morning?... I'm?using?Asterisk?1.4.40?AgentCallbackLogin?in?a?Call Center.?What?is?happening?isthat?when the?Call?Center?has more?than 15?simultaneous calls?the?login application?isextremely?slow to?fall into?the?low?priority,?ie, the?agent?can?log in,?but?takes about 1minute to?drop?in?priority?below.?.. I've tried?to recompile?the?asterisk, I

Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with call transfers using the cmds AgentCallBackLogin and AgentLogin First Case (using cmd AgentCallbacklogin): When the incoming call comes and enters the queue, the agent logged in answer the call. But when I try to transfer this call to another agent, the incoming call is dropped. I don?t receive any error

Dear Forum, I'm using the AgentCallbackLogin function to log my agents onto multiple call queues. exten => 3001,1, AgenCallbackLogin(1001,@sip). This works very well. I can not work out how to log them back out? On of the forum members was kind enough to point me into the directions of 'dial a null extension and press * to logout'. I don't seem to be able to translate