similar to: Manager API commands QueueStatus and Queues

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

Hello all, I've a question regarding the values "completed" and "abandoned" that are returned by the manager command "queuestatus". What is the timeframe for these values, are they counted since the last asterisk boot, or per day, or is the timeframe configurable? Thanks and Regards Markus

Hi,all, Now,I am working at make an realtime monitor for the call center based on asterisk. and ,I had search the archive and wiki.Through the return info from the management API, I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get the number of incoming calls. The info like following :

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hello! I am new to both the list and to "*". Can someone direct me to some documentation concerning the reporting tools available for use with "*" as a call-center system? Specifically, things like ACD offer/taken, wrap-time, and such? Thanks very much. This looks like an exciting project. I'm looking forward to playing with it! -- Michel R Vaillancourt Avaya

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hi all, I know I'm probably stirring up a hornet's nest with this question/comment but I've spent the last few days working on a PHP-based class for the manager interface as we're preparing for a pretty big upgrade at our call center and I'm revamping all of the management apps I've written. I can connect to the manager interface and send query strings back and forth all

Hi, Is there any way that I can store my manager API output that is: My question is that is there any why using that I can get the QueueStatus and store the result in some text file for further processing. <?php $strHost = "127.0.0.1"; $strUser = "cron"; $strSecret = "1234";

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the

Hi, Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan. Any ideas?

I am wondering how many and how often manager connections can be setup and torn down reasonably. here is the scenerio... I have 10 to 20 agents on two queues one with priority over the other I changed this the day before I also implemented a php program that runs every 8 seconds on an automatic refresh It establishes a connection to asterisk and runs a mysql query to update the database

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

Hi everyone, I'm having a trouble while developing monitoring tool for queues. I'm using C# Sharp & I follow the instruction on http://www.voip-info.org/wiki/view/Asterisk+manager+Example%3A+C+Sharp. My question is how can I get information about how many people are there waiting on queue with this asterisk manager? I want to make that every time there is a call come into the

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hello, I have a partially working Realtime Queue using unixODBC and Firebird. I followed the steps on asterisk-guru and the voip-info asterisk message boards but have been having no success. I say that my queue is partially working because callers can join the queue. However the calls do not go to the agents even if the agent is not tied up and is available for calls. So the caller is stuck

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...