similar to: Queue Log

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the

Hi. I have a problem which I assume would be easy to fix, but I can't find anything about it... I wish to have people dialing my phone, and if it is busy, they are put into a queue. And then I am dialed back when the previous call is finished, and connected to the waiting caller. Easy enough? ----------exten exten => 6,1,Background(salesq-intro); exten => 6,2,Queue(salesq|tT|||300);

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a

How do I clear a global variable for good? I have a situation of needing to use global variables to aide in channel communication, but will be changing the name within a defined scope. Additional Background... I want to get a variable from a channel (child) that is created by another channel (parent), however the execution of the parent channel does not continue until the child channel is gone.

I want to include a new context in my exensions.conf I have read this page http://www.voip-info.org/wiki-Asterisk+howto+dial+plan and I can sort of follow it?! I have a context [local] that I know zapata.conf points to, I have edited extensions.conf and put in my phone, sip and iax extensions. I want to add an sms context. I understand that all calls go through my [local] context and I have

Hello list, I'm looking for a way to have the estimated hold time on a queue prior to joining it. someone suggested to me to Queue() first for 1 sec, read variable QUEUEHOLDTIME, validade it and Queue() again. But as we're using real time configuration that would mean a event ENTERQUEUE and a LEAVEQUEUE too much in MySQL's queue_log any suggestions?? Thanks in advance

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Hi, Is there a way to detect if the caller will be entering an agentless queue? I'd like to be able to redirect any caller who tried to join a queue with no logged in agents, to be redirected to the groups voicemail. Is this possible? I know I could create a menu and an announcement for voicemail (should the user wish to drop from the queue); but they wouldn't know no one was taking

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hi, I am running a call center based on Asterisk and building some statistics based on the queue_log file. I have some doubts about it that maybe you could help (actually, maybe these doubts are suggestions for enhancements!): 1st Scenario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer)

Hi all Using asterisk 16.25.0 (I know it's a bit old) I'm trying to parse the realtime queue_log and I realized that not every call has a ENTERQUEUE event. I see that if there's an internal call to an extension that has a dialplan forward to a queue (no call is placed to the extension before calling the queue), the ENTERQUEUE event is not generated in the queue_log For calls from

Hello all, I need to write a queue_log parser that is going to implement more or less the functionalities described here http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html of course not everything from scratch, but this is where I'd like it to go. I am looking for - previous work (maybe it's ready somewhere and I've never heard of it) - suggestions -

I've noticed that when app_queue.so is reloaded(or just a reload command is used) that all queue members that were paused are automatically unpaused. Is there a workaround for this? (Note, I use statically defined callback agents). --johann

Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz

Hello list, I don't know if anybody faced this issue, but I finally found a workaround. I am using an external program with an AMI connection to originate outbound calls to Local/ channels, and on the dialplan context I dial outside with the corresponding trunk according to the prefix of the dialed number. The problem here was CDR, more precisely the uniqueid. Reading these mail lists I

Hi, Surely, I must be overlooking something. If I run the following SQL queries I don't get the same number of rows. Is this coherent? mysql> select * from queue_log where queuename = '4010' and FROM_UNIXTIME(time) between 20080308000000 and 20080313145900 group by callid; 357 rows in set (0.01 sec) mysql> select * from cdr where dst = 4010 and calldate between 20080308000000

Hi all, I noticed that in queue.log I keep getting lines with AGENTDUMP like this one "1202044353|1202044326.152|AccountingQueue|Agent/1001|AGENTDUMP|" I cannot find any other lines in the file regarding this call id, no ENTERQUEUE or anything else. I just have this line with AGENTDUMP. Has someone had the same problem? Why do I get these lines? A small note: I have

Hello list, I have been researching a bit into the way the queue app works and how different timeouts play together, and have prepared a short tutorial on understanding queue timeouts - see http://www.oinko.net/astrecipes/index.php?n=118 - any suggestion, error found or correction is welcome. While I was at it, I came across a strange bug: imageine you have three callback agents

Hello list, I'm sending calls to a queue in the attended way, that is, *1.* the original call is put on hold, *2.* a second line is open to call the queue, *3.*after an agent is connected the original call is transfered to its final destination. 1. Zap/1-1 <--> SIP/agentA-tag1 2. SIP/agentA-tag2 <--> SIP/agentB-tag 3.