similar to: call queue help

I am making some changes to the dial plan at the request of the company president and have run into some problems. I have a couple of layers of menu's and I am not sure how to handle them. Here is how it should work (sorry for the crappy diagram) main menu --------Dial 1 for support | Dial 2 for special | Dial 3 sales

Hello again dear list. Could you please help with this? Thank you for all support, you are great, and i am now at a late stage in the setup and tweaking this server, So I hope you can help me again. I Can't make include the context nighttime. Just to demonstrate if it works, I have a playback function there. But CLI reports: CLI [Jun 18 14:20:22] WARNING[2287]: pbx.c:9542

i've reported this issue before, so i guess this is a regression. looks like the python bindings for 0.9.3 are leaking file descriptors: root at cloud1:~# python Python 2.6.6 (r266:84292, Dec 26 2010, 22:31:48) [GCC 4.4.5] on linux2 Type "help", "copyright", "credits" or "license" for more information. >>> import libvirt >>>

Here is some dialog from the Console: -- Starting simple switch on 'Zap/13-1' Feb 10 07:22:36 NOTICE[21105]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker -support") in new stack

Hi, I have been trying to workout how to use the call pickup. So Far, I have the following in zapata.conf [channels] signalling => fxo_ks context => local pickupgroup=1 callgroup=1 channel => 1-3 When I dial *8# all I hear is busy tone. What have I missed? thanks Jay.

I have a [start] context that all my inbound and '0' calls are routed into. Because of the way I want to set my system up, I want to prompt the user to enter a 1 if they know the extension, or a 2 for a directory and nothing else. It works, however there is a 5 to 10 second delay after enter the 1 or 2 before the system responds. I have read over the wiki on how asterisk handles digit

Hi.. How do you accept user input while waiting or playing moh? My Dialplan is as follows.. ring,ring,.. Hello thanks for calling blah blah... Please enter the extention number blah blah... WaitMusicOnHold(10) If no input pass call to operator.. The problem is that the user has to input the extension while they are being told what to do.. any input during Wait or WaitMusicOnHold is ignored...

Is it possible to build a dialplan in which shifting from daytime to nightime is not hour based but phone driven ???

Hi all, I'm having issues with overwrite caller id, when I call someone my caller id should be "mycompanyinc" but instead my id shows up as my extension number 101. this is what i have in sip.conf [101] type=friend context=sipphones call-limit=99 callerid="iuser 101" disallow=all allow=ulaw allow=alaw username=101 secret=Passwd dtmfmode=rfc2833 host=dynamic mailbox=101 at

Hi, I have a server with 2 TE110P cards. 1 card is plugged to telco line, another card is plugged with a Hicom PBX. I want to send some call to VoIP phones and all other to my PBX. I don't known how to make my dialplan : ===========Extensions.conf========== [incoming_call] exten => 090200000,1,Goto(callcenter,100,1) exten => 022956353,1,Goto(callcenter,100,1) exten =>

Hello, How would you implement free sitting ? The idea is to offer teachers the ability to share the same desk and hardphone : for instance, Mr Foo is teaching mechanics on mondays while Mr Bar is teaching english on wednesdays. Each has his own extension but use the same hardphone. 1. Does a program check a calendar or database somewhere to allocate a phone to a user (as teachers schedules are

Ok, I'm tearing my hair out trying to get Asterisk moh streaming to work. After several hours jerking around with icecast and muse, I tried to point my asterisk system directly at two streams I know work. This is what extensions.conf has: [default] mode=quietmp3 directory=/var/lib/asterisk/mohmp3 [stream2] mode=custom directory=/var/lib/asterisk/mohmp3-empty

Has anyone tried to use this? I have: exten => 2944000,1,Queue(some_q) exten => 2944000,2,Set(QUEUE_PRIO=10) exten => 2944000,3,Queue(some_q) When the user enters the queue again, they are being put at the back of the queue. It seems this new variable does not work. Doug.

Hi, does QUEUE_PRIO work the Queues and Asterisk 1.6.2? I've found some documentation on Google but it looks like it's old Asterisk and not current. Thanks Lee -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20101208/ce87df36/attachment.htm

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Here's a possible bug, or more likely, I'm just missing something. We have a pots card in one of our asterisk boxes. Its a simple asterisk setup with one FXO/FXS card and basic static extensions file, etc. When we dial out over the pots line, 4 out of 5 times, it will work. However, every 4 or 5 times, we get an error back from the provider that says "The number you have dialed.....

Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ? I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value

Sorry for all the newbie questions. I really appreciate everyone's help today. Okay I've got outgoing and incoming calls working with no echo. yay! Now I'm having an issue with SIP extension to extension calling. Any time I dial another extension it goes right into voice mail. My extensions.conf is pretty small and rough but, here's what I have right now. Most of it was taken

Would anyone mind emailing me, or maybe posting somewhere their music on hold .so file? thx -ben

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue