Shorewall users - Aug 2003 - Sanity, Manners and Shorewall Support

I''d also like to add my 2 cents regarding ''rude
answers'' and support. Sure,
I''ve received answers with a bit of bite in them a couple of times, but
I
always find myself realizing I deserved it, AND the answers have always
been helpful. A lot of times, as a not-so-experienced Linux guy, I find
myself panicking over problems and forgetting many basic troubleshooting
rules. So I end up screaming help and providing poor background info. I try
to read through all the docs, but sometimes I''m too desperate and
sometimes
I don''t have enough knowledge. I like to think of Tom as the strict but
helpful teacher. :-)

Bottom line though, for me, is that I''ve worked with tons of software
sporting hefty price tags, and yet the support is non existing. None of us
have made Tom rich, and yet we get great support FAST!! I''ve always
been
amazed at how he can keep it up, so if he gets frustrated and forgets his
manners every now and then, I certainly understand.

?rjan