Everyone, Is there a suggested set of minimal diagnostic information that should be included in all requests for assistance? Is this the document we should refer people to that don''t provide sufficient information in their posts? http://www.shorewall.net/support.htm Example of a similar document from the LEAF project. http://leaf-project.org/pub/doc/docmanager/docid_1891.html -- Mike Noyes <mhnoyes @ users.sourceforge.net> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ http://sitedocs.sf.net/ http://ffl.sf.net/