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hi i am integrating asterisk whit an open source CRM or maybe i am integrating an open source crm whit asterisk any way the CRM is vtiger, (www.vtiger.com) i need an opensource queue log parser to put inside the crm agent statics. i need any parser i can port it to php or to java if you don't know any parser maybe you can send me a link or a pdf whit info on how to parse the log. Thanks David

All, I've been doing a lot of work on the Queue application and have some ideas I wanted to get some feedback on. Many people, myself included, have stated their desire for more/better queue statistics. We ought to be able to bring things up to a standard comparable to the established ACD apps. While some basic metrics (completed/abandoned calls, which agents last took a call, etc) can be