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ty_n
2003 Jul 08
1
Agent in new CVS
...my customer service reps
said that there were problems. So I went back to an earlier version.
They could log in, but when they received a call, they hear
the beep, but not the announcement or call.
I am using macros, if night is on, I dial the 800# that is passed.
Otherwise I play the Thank You (ty_pn), and I also pass the
announcement that the agent hears (pillnetwork).
Is this something in the latest CVS that may be a problem?
===============================================================
exten => 1086,1,Macro(enqueue,ty_pn,pillnetwork,18009159222)
[macro-enqueue]
exten => s,1,Wait,...