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trc
2011 Jan 04
0
Queues, priorities and (miscalculated) holdtimes
...the caller is 3 minutes! The wait time of
caller number 1, instead of the 9 minutes holdtime of caller number 6.
This is a realtime Queue on 1.6.2.13.
Also can the priority be changed dynamically (using AMI)? For now I'm
using:
exten => s,n,Set(QUEUE_PRIO=5)
exten => s,n,Queue(test,twrC,,,900)
exten => s,n,Set(QUEUE_PRIO=15)
exten => s,n,Queue(test,twr,,,3600)
some callers and
exten => s,n,Set(QUEUE_PRIO=10)
exten => s,n,Queue(test,twr,,,3600)
for all others. Changing the the priority dynamically depending on
context and waittime should avoid the wrong reporte...