Displaying 1 result from an estimated 1 matches for "timeount".
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timecount
2009 Sep 30
1
put some IVR into a queue after the call queuing
...1,2,3
if option is 1 => remain in queue
if option is 2 => ask the user to be recalled
if option is 3 => transfer to xxxx
In each moment (1,2,3,4,5) if a member queue gets available the call
is routed to him.
I belive that the only thing to do that is to do something like:
1) Queue A
... timeount
2) Queue B
... timeout
3) Queue C
...Timeout
4) Queue D
...periodic-announce
- context set to xxxxxxx
[xxxxxxx]
1,1,Queue D
2,1,Goto (.....IVR to be recalled)
3,1,Goto (.... transfer)
And then manually match information between unique ID and queue_log to
consider info on queue A,B,C,D, as a singl...