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tap_queue
2006 Dec 18
1
Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME
...that I had to also to add to include "recordagentcalls=yes" and
"monitor-join=yes" in agents.conf !
Can anyone provide some insight into this ? Thanks in advance!
(see below for config)
--
Ex Vito
queues.conf:
[general]
persistentmembers = yes
[the_queue]
musiconhold = default
announce = the_announcement
strategy = ringall
servicelevel = 20
context = the_context
wrapuptime = 10
announce-frequency = 30
announce-holdtime = once
monitor-format = wav
monitor-join = yes
eventwhencalled = yes
eventmembersta...