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el_prompt
2005 May 31
0
Asterisk: HelpDesk / CRM type of Application in Asterisk
...agent #1 fills in / updates a form then<br>
pass call to an extension (agent #2, screener stage II) w/ screen pop on
local PC,<br>
agent #2 has the option of passing that db record directly or creating/completing
a second form. this would either have multiple monitors (i.e. a teleprompter)
or pass it on to the final destination.<br>
record the call at each stage<br>
<br>
<b><u>call flow path 'B'</u></b><br>
call in,<br>
get CID and produce a screen pop, if no match on our database, ask for name
(agent #1 screener stage...