search for: teleprompt

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2005 May 31
0
Asterisk: HelpDesk / CRM type of Application in Asterisk
...agent #1 fills in / updates a form then<br> pass call to an extension (agent #2, screener stage II) w/ screen pop on local PC,<br> agent #2 has the option of passing that db record directly or creating/completing a second form. &nbsp;this would either have multiple monitors (i.e. a teleprompter) or pass it on to the final destination.<br> record the call at each stage<br> <br> <b><u>call flow path 'B'</u></b><br> call in,<br> get CID and produce a screen pop, if no match on our database, ask for name (agent #1 screener stage...