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...ritical. If anyone has such a 'war story' that they are willing to share with me, and I can keep as much of it anonymous as possible (although I'd really like to cite the organization name that they are referring to for credibility), please feel free to email me off-list at myles at techsol.org I'll do my utmost to keep as much information private if you require it, but it would really help me 'evangelize' Asterisk into some very large and prestigious educational institutions (worldwide) who will be at this annual conference I am speaking at. Thanks and I look forward...

I have a small Asterisk 1.4.2 system that I run out of my home based business, and my Dialplan has it set to send any incoming call to my desk Grandstream phone. Works really well. When I leave the office, I need to re-direct the calls to my cell phone. I tried to do this through my Grandstream phone, but it really didn't work all that well. Callers would tell me that they tried to

For some reason our Asterisk box is doing something really unusual following applying a routine update to CentOS 5 on Monday. We have Asterisk 1.4.2 and its been working great for years. But now when the phone system receives an incoming SIP call, its not providing any audible dial sound to any caller. It is recognizing the incoming call, and after no answer for about 5 rings or so, it goes to

...ing pretty close to perfect as it is right now. I just want to find a way to reduce the latency. Does anyone have any thoughts about this? Thanks in advance for any comments or suggestions. Myles -- ----------------------------- Myles Wakeham Director of Engineering Tech Solutions USA LLC www.techsolusa.com Phone +1-480-451-7440

...th Asterisk before, but I've not found any resources so far. Does anyone have a suggestion as to how to approach this? I'm running Asterisk 1.4.2. Thanks Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

I have a new Asterisk system going into production next week and I'm a bit stumped as to the best way to handle the Dialplans for it. The Asterisk system is replacing 4 separate PSTN lines with both SIP & PSTN inputs. The setting up of the dial plan is giving me some design headaches, which probably means I'm missing something obvious and doing this the hard way. I have separate

...ticularly those that are heavy in interactivity, so I don't think that is the reason. Any suggestions as to what could be tweaked would be greatly appreciated. Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

I am revising our DialPlan strategy for our Asterisk system (1.4.2) and looking for some info on 'best practices' for this. Here's what I'm trying to do: I have an ACD menu that gives the caller the options as follows: - Press 1 for sales - Press 2 for support - Press 3 for customer service - Press 8 for a 'Dial by Name' list or enter the extension number at anytime

...ainly outgoing fax calls). Does anyone who has done this in the US have a recommendation based on their own personal experience? Thanks in advance for any info. Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

...e there tools or add-ons available for this that will email me when a SIP registration goes offline? Any suggestions for this would be greatly appreciated. Thanks Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

...e content of the Blacklist database like in a SQL database, where I can simply insert new records based on the old records but change the prefix to them with the +1? Myles -- ----------------------------- Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA www.techsolusa.com Phone +1-480-451-7440

...can work with the blacklist database like a SQL database, and just apply a script to update all numbers and add the prefix to them if they don't have it already? Myles -- ----------------------------- Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA www.techsolusa.com Phone +1-480-451-7440

...2 where I can list all numbers in the blacklist database? I need to export this data to another database, but am unsure how to get to it all in a list. Thanks in advance for any pointers. Myles -- ----------------------------- Myles Wakeham Director of Engineering Tech Solutions USA, Inc. www.techsolusa.com Phone +1-480-451-7440

...ason. But its installing fine in /usr/local/bin which appears to be its default install location anyway, so I'd prefer to go with that and keep this simple if I can. -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

...ut since we may already have the technology in place for this, I was hoping I could roll my own 'home grown' version of it. Thanks in advance for any comments. Myles ----------------------------- Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA www.techsolusa.com Phone +1-480-451-7440

...been any issues with SIP registration to our external trunks. If anyone could share how they are doing this sort of thing, it would be greatly appreciated. Thanks Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

...s thinking of maybe converting the caller ID num to a numeric value and testing for 'not equal to 0' but that won't work with the + prefix. All suggestions greatly appreciated. Myles -- ----------------------------- Myles Wakeham Director of Engineering Tech Solutions USA, Inc. www.techsolusa.com Phone +1-480-451-7440

...menu options. Does anyone have any example dialplans that show how to do an ACD menu, with direct extension dialing supported as well they could point me towards? Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440

...coming in for one business and being routed to the wrong place? Any suggestions, thoughts or critique would be greatly appreciated. Thank you wise Asterisk gurus! Myles -- ======================= Myles Wakeham Director of Engineering Tech Solutions USA, Inc. Scottsdale, Arizona USA http://www.techsolusa.com Phone +1-480-451-7440