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u1001
2005 Feb 18
1
Calls directed via queue to unavailable device result in call acceptance
When working with call queues, if an agent is logged in via
AgentCallbackLogin and the extension they are registered at becomes
"unavailable" (from a bad connection, or something of the like), calls
routed to that extension seemed to be accepted by it, so if the next action
for that extension is to go to voicemail, the caller in the queue is sent to
the extensions voicemail. Even worse,