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2008 Dec 23
6
Dailplan code for holiday detection?
This has been on my ToDo list far too long.
I have a small call-center setup, with basic
time of day/day of week validation before putting
callers in the queues.
With the holidays upon us, I need to add check to
see if 'today' is a holiday so I do not put callers
in unmanned queues. Due to how the agents work, I have
to allow joinwhenempty.
Does anyone have a snippet of dialplan code,