Displaying 1 result from an estimated 1 matches for "standardextensionmacro".
2004 Jun 17
1
Having problems with Agents and calls going to voicemail
I am having problems with a call queue setup
where voicemail seems to be getting in the way.
Here's what I've found:
When I have 2 users logged in as Agents (using
AgentCallbackLogin) they will both ring when a
new call comes in.
If, for instance, one of the users makes an
outgoing call and a new call comes in, the
caller will get sent directly to that agents busy
voicemail message.
It