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hi, how to write a advanced dial plan for example: dial to a extension(123).if the user didnot pick the call, caller should get a ivr script(Enter 1 to to dial operator and 2 to go to voicemail) If caller press 1 it should dial to the operator,else if he dials 2 it should go to the voicemail of calle's extension. thanks sandeep. -------------- next part -------------- An HTML attachment