Displaying 2 results from an estimated 2 matches for "service_desk_ticket_id".
2008 Jun 16
2
call_backs Is it?
Hi
I have the models
1.ServiceDeskTicket with fields
id --- number --- service_desk_status_id -- created_on -- updated_on
etc
2.ServiceDeskActivity with fields
id -- service_desk_ticket_id -- description -- created_on --
updated_on
3.ServiceDeskAttachment
id -- service_desk_ticket_id -- attachment -- created_on --
updated_on
Relations as
ServiceDeskticket has_many service_desk_activities
ServiceDeskticket has_many service_desk_attachments
ServiceDeskActivity belon...
2008 May 13
4
calling another rjs file in an if condition
...if params[:transfer_reason].empty?
#This is used in the :failure of submit_to_remote
else
@sd_ticket = ServiceDeskTicket.find(params[:sd_id])
ActiveRecord::Base.transaction do
@sd_status_history = ServiceDeskStatusHistory.new
@sd_status_history.service_desk_ticket_id = @sd_ticket.id
@sd_status_history.service_desk_status_id =
@sd_ticket.service_desk_status_id
@sd_status_history.save
@sd_ticket.update_attribute("service_desk_status_id",params[:status_id])
end #end of transaction
if params[:page]==''...