search for: secondqueue

...nsfer (1) key defined in features.conf - The user transferred the client to another Queue, by using the second channel and the XFer key of her EyeBeam softphone) - The client entered this second queue and was answered correctly by an analyst from this second queue. But, when I ran "show queue secondqueue" or "show agents", even though the analyst is busy, she appear as available and the call is not registered in queue_log or anywhere else. She also can receive other calls from this queue, since she is not considered busy by the Queue application. Has anybody already realized this is...