search for: relatedcall

...ter, cleaner way? [Related Call on Transfer] Many CTI systems offer a "related call ID" for linking a new call segment with an old call segment on transfer. I.e. when I am transferred from agent A to agent B and a new call is created, the new call's NewChannel event would include a RelatedCall field which would hold the unique ID of the original call. [Connect To Application] One last thing I would like to try to implement in the manager is a notification that a call is successfully "connected" to an application (i.e. voicemail). Currently whenever a call is established to a...