Displaying 1 result from an estimated 1 matches for "recalc_holdtime".
2007 Jul 31
1
Queue Time to Speak to Agent Algorithm?
Does anyone know the algorithm that Asterisk uses to figure out when
you'll be speaking with an agent? I've heard it say such bizarre
things as '2 minutes' when there area 2 calls waiting ahead of a
person and 1 agent logged in.