search for: queuelog

Hi, How can I pass the following data to te queuelog via ami?? Agent,data. ?? I'm doing this: Action: QueueLog\r\nQueue: queueprueba\r\nEvent: Login\r\n\r\n And thath works fine getting the log with the event but I cant find how to pass the agent and data parameters Any idea? Thnks -------------- next part ------...

hi i am integrating asterisk whit an open source CRM or maybe i am integrating an open source crm whit asterisk any way the CRM is vtiger, (www.vtiger.com) i need an opensource queue log parser to put inside the crm agent statics. i need any parser i can port it to php or to java if you don't know any parser maybe you can send me a link or a pdf whit info on how to parse the log. Thanks David

On 12/05/2018 05:00 PM, Antony Stone wrote: > On Wednesday 05 December 2018 at 15:31:38, hw wrote: >> I don't see a table for that. > > You need to create that for yourself. > > Asterisk can write to database tables, but doesn't help you set them up, for > reasons I can't comment on. How do I know what the schema needs to be? Does anybody have a scheme for

Nothing much to be said.. I backported ringinuse, autofill and the QueueLog application from 1.4.0 to 1.2.14. Any or all may be applied - order doesn't matter. They have received minimal testing but appear to function correctly. As always with these things, don't blame me if they connect your callers to a phonesex line, etc. http://bum.net/patches/ Cheers, G...

> > Sorry, of course cdr.conf not queues.conf. marcus > > Am 01.12.2010 19:16 schrieb "marcus rothe" <synco16 at googlemail.com>: > > > Hi Rodrigo, have you got enabled the appropriate line in queues. Conf? > Regards Marcus > > Thanks very much, I include the line "unansweredy=yes" in the cdr.conf and solve the problem. Thanks again! --

...on. > > > > How do I know what the schema needs to be? Does anybody have a scheme > > for the queue_log table (and maybe others)? > > A Google search for "asterisk queue_log schema" gives results such as: > > http://work.mikeboylan.com/posts/2012/03/asterisk-queuelog-to-mysql.html > > https://gist.github.com/melvinlee/f57da3080dff40f71631 > > https://stackoverflow.com/questions/30161384/asterisk-11-queue-log-to-mysql > > https://www.voip-info.org/asterisk-queuelog-on-mysql/ > > > Do I get to see the queries that are being used to writ...

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

.../// ... &qmoutqdial(${EXTEN:1},DAHDI/g1/${EXTEN:1},queue-out,Agent/${AgentNum}); } } context outboundQueue2 { .... } // outbound call logging for queuemetrics: macro qmoutqdial( clid, dialstring, queue, agent ) { start_dial_time = ${EPOCH}; QueueLog(${queue},${UNIQUEID},${agent},CALLOUTBOUND,-|${clid}); Set(dialopts=gWKU(queuelog_connect_event^${queue}^${UNIQUEID}^${agent}^${start_dial_time})); Gosub(pstnRouting,${clid},1); end_dial_time = ${EPOCH}; verb = COMPLETECALLER; &queuelog_hangup_event(${queu...

hi, is it possible connect call to queue to specified agent? like Mr. Neo called helpdesk queue, call picked by agent Smith Mr. Neo is calling again and i want connect him with agent Smith -- --------------------------------------- Marek Cervenka =======================================

I know that you can announce the current hold time to the caller, and that this hold time is based on the box car filter... Are there any current plans to include a management type of feature to export actual average, min, and max hold time. Is there already something implemented that I am unaware of? John

Hi everybody, I would like to know how can I detect events in queues. For example when an operator answers a call which was in a queue I would like to some informations related to the caller (quote from the database) to the operator. I saw these events in queuelog.conf but i don't know how to retrieve them in my AGI. Thanks for any help Lamine

Is there a way to get the que logs to go to a postgresql database? And/or are they any documents that explain the layout and field meanings? The logs look like they will be very helpful. Especially to show how long calls are held and who is taking them. I would like to make simple web reporting tool to show a daily summary status of queue activity. Also, there is not a manager command to do

Hello, I sometimes find AGENTDUMP rows on the queue_log; anybody knows what do they mean? Thanks l. -- Creato con M2, il rivoluzionario client e-mail di Opera: http://www.opera.com/m2/

...don't quite see why your calls jump out and back into the moh queue). All the of queue statistics you need should be available with careful parsing of the queue log (usually located in /var/log/asterisk/queue_log). You can also trigger custom queue log events from the dialplan by calling the QueueLog() application. In your case, you might want to add a custom queue log entry every time the caller rejoins the moh queue, saying something to the effect of "Caller XYZ has rejoined the moh queue for the 10th time" or something like that. -- Jared Smith Community Relations Manager Digiu...

...Fix an issue where an incompatible audio format may be added to SDP. (Closes issue ASTERISK-21131. Reported by nbougues) * --- cdr_adaptive_odbc: Also apply a filter when the CDR value is empty. (Closes issue ASTERISK-22272. Reported by Jordi Llull Chavarria) * --- app_queue: Fix Queuelog EXITWITHKEY only logging two of four fields (Closes issue ASTERISK-22197. Reported by Dalius M.) * --- chan_sip: Do not increment the SDP version between 183 and 200 responses. (Closes issue ASTERISK-21204. Reported by NITESH BANSAL) * --- chan_sip: Fix Realtime Peer Update Proble...

...Fix an issue where an incompatible audio format may be added to SDP. (Closes issue ASTERISK-21131. Reported by nbougues) * --- cdr_adaptive_odbc: Also apply a filter when the CDR value is empty. (Closes issue ASTERISK-22272. Reported by Jordi Llull Chavarria) * --- app_queue: Fix Queuelog EXITWITHKEY only logging two of four fields (Closes issue ASTERISK-22197. Reported by Dalius M.) * --- chan_sip: Do not increment the SDP version between 183 and 200 responses. (Closes issue ASTERISK-21204. Reported by NITESH BANSAL) * --- chan_sip: Fix Realtime Peer Update Proble...

Hi all, I have a question regarding ACD for queues. What happens when I have 2 or more queues with same weight and each queue has a call in? How will it decide which call will be routed to the next available agent? Will it take the call with the longest waiting time in queue? If not how would I do this? Also can someone point me to resources for making a single queue with customer calls

What third party programs are available for parsing the queue_log file and CDR file? I know about XC-AST, but management would prefer a php based solution. What have other admins done to retrieve detailed call information about the queue system? Anyone develop their own that they don't mind sharing? --johann

...en sime truck dial macro that dial into the SPANS -> I know it is OK for sure exten => _X.,n,Hangup() [dial_go] ; exten => s,1,Answer exten => s,n,Wait(2) exten => s,n,Goto(${Q_NAME},1) ; If none of above happen, send to queue exten => _s-.,1,Goto(${Q_NAME},1) ; exten => fax,1,QueueLog(${Q_NAME}|${UNIQUEID}|NONE|FAXDETECTED|${ANI}) exten => fax,n,Hangup() ; exten => _512,1,Goto(voicemenu-custom-1,s,1) ; exten => _5[01]X,1,Queue(${EXTEN}||||${Q_TIMEOUT}) exten => _5[01]X,n,Hangup() ; chan_dahdi.conf faxdetect = incoming I have successfully detected and Answer Machin...

All, I've been doing a lot of work on the Queue application and have some ideas I wanted to get some feedback on. Many people, myself included, have stated their desire for more/better queue statistics. We ought to be able to bring things up to a standard comparable to the established ACD apps. While some basic metrics (completed/abandoned calls, which agents last took a call, etc) can be