search for: queueconnect

...(last was 822 secs ago) Callers: *1. DAHDI/i1/9705541916-1507 (wait: 4:32, prio: 0)* *core show channels concise * SIP/KWakmn-0000181a!LocalSets!sales!1!Ringing!AppQueue!(Outgoing Line)!214!!!3!1!(None)!sip1-1367428777.13318 DAHDI/i1/7812693000-1508!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!7812693000!!!3!277!SIP/Peggy-0000180c!sip1-1367428501.13296 SIP/Erin-00001819!LocalSets!sales!1!Ringing!AppQueue!(Outgoing Line)!233!!!3!8!(None)!sip1-1367428769.13317 DAHDI/49-1!queues!sales!21!Up!Queue!sales,tc,,,,,,sub-QueueConnected!8438080641!!!3!647!SIP/Charlie-000017fa!sip1-1367428130.132...

...s channel, not the caller's, and this might contribute to the problem. From the sample below "userfield" (and its alias operatorid) are saved in the CDR record, but salesqueue_answered is not. What am I missing? Asterisk 1.8.10.1~dfsg-1ubuntu1 same =>n,Queue(sales,tc,,,,,QueueConnected) [macro-QueueConnected] ; this runs on the agent/member's channel exten =>s,1,NoOp() same =>n,Set(CDR(salesqueue_answered)=1) same =>n,Set(OPERATORID=${ODBC_OPERATORID_FROM_ADDRESS(${MEMBERINTERFACE})}) ; userfield is mapped to operatorid in cdr_adaptive_odbc because sett...

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

...exten =>sales,1,Verbose(2,${CALLERID(all)} entering the sales queue) same =>n,Answer() same =>n(asksurvey),Read(MMSURVEY,custom/survey-ask,1,,,5) same =>n,MixMonitor(${CHANNEL(uniqueid)}.wav,b) same =>n,Set(CDR(salesqueue_entered)=1) same =>n,Queue(sales,tc,,,,,,sub-QueueConnected) same =>n,GotoIf($["${QUEUESTATUS}" = "CONTINUE"]?checksurvey) ; only go to the survey if we were connected to a call same =>n,Playback(custom/queue-sales-no-operators) same =>n,Hangup() same =>n(checksurvey),GotoIf($["${MMSURVEY}" = "1&...